Director Of Operations

Discovery Behavioral Health; Crownsville (MD); On-site; USD 70,000 - 105,000; Full time

Job summary

Discovery Behavioral Health in Crownsville, MD, seeks a Director of Operations to join the Facility Leadership team. The role oversees multiple departments, ensures policy compliance, and drives QoS through KPI monitoring and staffing coordination.

On-site, full-time, with on-call rotation responsibilities. Requirements include a Bachelor's (Master's preferred) and 2+ years leading teams in behavioral health; 5+ years preferred.

Qualifications

• Bachelor’s degree preferred; master’s degree preferred.
• 2+ years leading teams in behavioral healthcare required.
• 5+ years leading teams in behavioral healthcare preferred.
• Knowledge of state licensing and accrediting standards.
• Knowledge of State & Federal confidentiality laws.

Responsibilities

• Oversees staff training and ensures competence for a well-managed facility.
• Supervises and provides strategic direction to all departments.
• Overseas general daily operations of the facility.
• Provides reports and monitors KPIs.
• Creates action plans to meet KPI targets.
• Plans, organizes and directs services and special programming.
• Manages the company fleet.
• Responsible for purchases and vendor contracts.
• Maintains staffing grids and monitors overtime.
• Participate in Administrator on call rotation.
• Ensures patient safety and a positive treatment experience.

Skills

Staff training

Operations leadership

KPI monitoring

Vendor management

Education

Bachelor's degree

Master's degree

Job description

Position Summary

The Director of Operations is a member of the Facility Leadership team, member of the treatment team, and is responsible for maintaining the wellbeing of clients and integrity of the program. This position may provide direct supervision and oversight of any of the following departments: Dietary, Operations, Peer Support, Drivers, EVS, Maintenance, and any other department that is within their scope as determined by the Facility Leader. Assures the program policies and procedures are followed by staff and in compliance with state licensing and accrediting body.

Position Summary

The Director of Operations is a member of the Facility Leadership team, member of the treatment team, and is responsible for maintaining the wellbeing of clients and integrity of the program. This position may provide direct supervision and oversight of any of the following departments: Dietary, Operations, Peer Support, Drivers, EVS, Maintenance, and any other department that is within their scope as determined by the Facility Leader. Assures the program policies and procedures are followed by staff and in compliance with state licensing and accrediting body.

Essential Job Functions

• Oversees staff training, compliance with training and staff competence to ensure a well-managed facility that provides a exemplary patient experience.
• Supervises, supports and provides strategic direction to all departments within their responsibility
• Overseas general daily operations throughout the facility.
• Provides reports as required by facility leadership and monitors key performance indicators.
• Creates action plans and implements the action plan based on KPI's to ensure departments within their oversight meet expectations.
• Plans, organizes and directs services and special programming for clients.
• Manages the company fleet.
• Responsible for purchases and invoicing contracts with outside vendors.
• Maintains staffing grids and monitors overtime for all hourly staff members within their reporting structure.
• Participate in the Administrator on call rotation.
• Ensures and holds their team accountable to patient safety, customer service and a positive treatment experience.

Knowledge, Education, Experience

• Bachelor's degree preferred, master's degree preferred
• 2 or more years of experience leading teams in the behavioral healthcare space required.
• 5 of more years of experience leading teams in the behavioral healthcare space preferred.
• Knowledge of state licensing and accrediting standards.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality laws

Employment Status: Full-time

Schedule: Monday-Friday with on-call responsibilities

Work Location: On-site - Crownsville, MD

Compensation: Pay Range: $70,000-105,000 annually