Director Of Operations

Discovery Mood & Anxiety Program; Crownsville (MD); On-site; USD 70,000 - 105,000; Full time

Job summary

Discovery Mood & Anxiety Program in Crownsville, MD is seeking a Director of Operations to lead facility-wide services and ensure a safe, high-quality treatment environment. You will supervise multiple departments, drive KPI-based improvements, and align operations with licensing and accrediting standards.

The role emphasizes staff training, performance reporting, vendor management, and on-call coverage as part of the leadership team in a busy behavioral health setting.

Qualifications

• Bachelor's degree preferred.
• Master's degree preferred.
• 2+ years of experience leading teams in the behavioral healthcare space required.
• 5+ years of experience leading teams in the behavioral healthcare space preferred.
• Knowledge of state licensing and accrediting standards.
• Knowledge of State & Federal patient confidentiality laws.

Responsibilities

• Oversees staff training and ensures staff competence for a well-managed facility and exceptional patient experience.
• Supervises, supports and provides strategic direction to all departments within responsibility.
• Oversees general daily operations throughout the facility.
• Provides reports as required by facility leadership and monitors KPI.
• Creates action plans based on KPIs to meet department expectations.
• Plans, organizes and directs services and special programming for clients.
• Manages the company fleet and equipment.
• Oversees purchases and contracts with outside vendors.
• Maintains staffing grids and monitors overtime for hourly staff.
• Participates in Administrator on call rotation.
• Ensures patient safety and a positive treatment experience.

Skills

Team leadership

Behavioral health knowledge

Education

Bachelor's degree

Master's degree

Job description

Position Summary:

The Director of Operations is a member of the Facility Leadership team, member of the treatment team, and is responsible for maintaining the wellbeing of clients and integrity of the program. This position may provide direct supervision and oversight of any of the following departments: Dietary, Operations, Peer Support, Drivers, EVS, Maintenance, and any other department that is within their scope as determined by the Facility Leader. Assures the program policies and procedures are followed by staff and in compliance with state licensing and accrediting body.

Essential Job Functions:

• Oversees staff training, compliance with training and staff competence to ensure a well-managed facility that provides a exemplary patient experience.
• Supervises, supports and provides strategic direction to all departments within their responsibility
• Overseas general daily operations throughout the facility.
• Provides reports as required by facility leadership and monitors key performance indicators.
• Creates action plans and implements the action plan based on KPI’s to ensure departments within their oversight meet expectations.
• Plans, organizes and directs services and special programming for clients.
• Manages the company fleet.
• Responsible for purchases and invoicing contracts with outside vendors.
• Maintains staffing grids and monitors overtime for all hourly staff members within their reporting structure.
• Participate in the Administrator on call rotation.
• Ensures and holds their team accountable to patient safety, customer service and a positive treatment experience.

Knowledge, Education, Experience:

• Bachelor’s degree preferred, master’s degree preferred
• 2 or more years of experience leading teams in the behavioral healthcare space required.
• 5 of more years of experience leading teams in the behavioral healthcare space preferred.
• Knowledge of state licensing and accrediting standards.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality laws

Employment Status: Full-time
Schedule: Monday-Friday with on-call responsibilities
Work Location: On-site - Crownsville, MD
Compensation: Pay Range: $70,000-105,000 annually