Director of Operations

Empowerment Employer Solutions; Covington (KY); On-site; USD 70,000 - 75,000; Full time

Job summary

Empowerment Employer Solutions is seeking a Director of Operations to provide strategic leadership of agency operations, technology, facilities, safety and security, contracts, and risk management. You will guide projects, budgets, and vendor partnerships while ensuring continuity and efficiency across departments.

The role emphasizes leading cross-functional teams, optimizing processes, and coordinating enterprise-wide IT and facilities initiatives to support organizational goals and growth.

Responsibilities

• Partner with the Executive Leadership Team to implement agency goals, priorities, operational policies, procedures, and process improvements.
• Oversee operational systems and workflows to improve efficiency, consistency, accountability, and effectiveness across departments.
• Develop and monitor budgets for operations, technology, facilities, and related support services.
• Lead agency-wide operational projects from planning through completion, including timelines, responsibilities, resources, budgets, progress, and implementation.
• Provide operational leadership to departments experiencing staffing shortages, transitions, growth, or other challenges, including support with workflows, communication, accountability systems, structure, and continuity planning.
• Oversee agency technology systems, IT support services, software licensing, telecommunications, and related infrastructure in partnership with internal staff and external vendors.
• Manage technology assets and inventory, including lifecycle planning, deployment, replacement, accountability, disposal, and related documentation.
• Coordinate agency-wide IT support processes, working with vendors and leadership on system functionality, continuity of operations, cybersecurity awareness, and systems integration.
• Oversee facilities, maintenance, janitorial services, repairs, preventative maintenance, inspections, utilities, accessibility, and physical security across all sites.
• Manage facility needs, renovations, relocations, expansions, leases, landlord responsibilities, renewal dates, and lease negotiations/renewals with executive leadership as assigned.
• Develop and manage RFPs and oversee bids, vendor contracts, service and maintenance agreements, and operational purchasing in coordination with executive and finance leadership and agency procurement policies.
• Maintain relationships with vendors, landlords, contractors, and service providers and monitor performance, service levels, renewals, costs, and implementation activities.
• Identify operational risks related to facilities, technology, security, vendors, and business operations; coordinate emergency preparedness, incident/crisis response, business continuity, safety, insurance-related operational matters, and risk mitigation.

Job description

GENERAL RESPONSIBILITY:

The Director of Operations provides strategic leadership and oversight for agency operations, technology, facilities, safety and security, contracts and vendors, projects, risk management, and operational infrastructure.

SPECIFIC RESPONSIBILITIES:

ORGANIZATIONAL OPERATIONS, PROJECTS & DEPARTMENT SUPPORT:

• Partner with the Executive Leadership Team to implement agency goals, priorities, operational policies, procedures, and process improvements.
• Oversee operational systems and workflows to improve efficiency, consistency, accountability, and effectiveness across departments.
• Develop and monitor budgets for operations, technology, facilities, and related support services.
• Lead agency-wide operational projects from planning through completion, including timelines, responsibilities, resources, budgets, progress, and implementation.
• Provide operational leadership to departments experiencing staffing shortages, transitions, growth, or other challenges, including support with workflows, communication, accountability systems, structure, and continuity planning.
• Oversee agency technology systems, IT support services, software licensing, telecommunications, and related infrastructure in partnership with internal staff and external vendors.
• Manage technology assets and inventory, including lifecycle planning, deployment, replacement, accountability, disposal, and related documentation.
• Coordinate agency-wide IT support processes, working with vendors and leadership on system functionality, continuity of operations, cybersecurity awareness, and systems integration.

FACILITIES, SAFETY, RISK, CONTRACTS & VENDORS:

• Oversee facilities, maintenance, janitorial services, repairs, preventative maintenance, inspections, utilities, accessibility, and physical security across all sites.
• Manage facility needs, renovations, relocations, expansions, leases, landlord responsibilities, renewal dates, and lease negotiations/renewals with executive leadership as assigned.
• Develop and manage RFPs and oversee bids, vendor contracts, service and maintenance agreements, and operational purchasing in coordination with executive and finance leadership and agency procurement policies.
• Maintain relationships with vendors, landlords, contractors, and service providers and monitor performance, service levels, renewals, costs, and implementation activities.
• Identify operational risks related to facilities, technology, security, vendors, and business operations; coordinate emergency preparedness, incident/crisis response, business continuity, safety, insurance-related operational matters, and risk mitigation.

SALARY: $70,000-75,000