Director of Operations

Hotel Equities; Charlottesville (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Job summary

Hotel Equities seeks a dynamic Director of Operations to lead hotel teams, uphold brand standards, and drive exceptional guest experiences in Charlottesville. The role emphasizes strategic leadership, financial oversight, and ongoing staff development to meet business goals.

You will collaborate across departments, monitor performance, and respond to guest concerns with a focus on service excellence while maintaining flexibility with hours and travel as needed.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience.
• Supervisory or leadership experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Operations management

Communication

Problem solving

Staff development

Education

Bachelor's degree

Tools

PMS

Hotel reporting platforms

Microsoft Office

Job description

Pay Range

USD $80,000.00 - USD $90,000.00 /Yr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Director of Operations to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Director of Operations, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

Job Purpose

The leadership position is responsible for providing direction, accountability, and operational support within the assigned hotel function. This position leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience.

What You'll Do

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

• An authentic leader who inspires, develops, and empowers teams.
• A strategic thinker with a strong operational and financial mindset.
• A service-focused professional who leads by example.
• Someone who demonstrates integrity, accountability, and sound judgment.

Physical Requirements

This position requires the ability to:

• Stand, walk, bend, reach, and move throughout the hotel as needed.
• Use computers, tablets, phones, and standard office equipment for extended periods.
• Occasionally lift or carry supplies and equipment up to 25 pounds.
• Travel throughout the property and occasionally off-site for meetings and business needs.

Technology & Systems

Experience with the following is preferred:

• Property Management Systems (PMS)
• Hotel reporting and operating platforms
• Microsoft Office Suite
• Department-specific systems and applications

Amazing Benefits At A Glance

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Cell Phone Allowance
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.