Director of Operations

TalentBridge; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

A rapidly growing facilities services organization is seeking a highly experienced Director of Operations to lead multi-functional teams and oversee national service delivery in Charlotte, NC. This pivotal role involves shaping operational strategy, optimizing performance, and ensuring client satisfaction across diverse service portfolios. The ideal candidate will possess strong business acumen, operational rigor, and a successful track record in managing complex operations.

Qualifications

• Minimum 10–15 years of progressive experience in operations leadership.
• At least 5 years in a senior management role overseeing cross-functional teams.
• Proven experience managing operational budgets of $10M+.

Responsibilities

• Develop and execute operational strategies across multiple service divisions.
• Lead and mentor cross-functional teams including project managers and coordinators.
• Manage company-wide P&L, operating budgets, and gross margin targets.

Skills

Leadership

Team Building

Operational Strategy

Change Management

Customer-Centric Approach

Education

Bachelor's degree in Operations Management

Bachelor's degree in Business Administration

Lean Six Sigma certification

PMP certification

Tools

CMMS

CRM platforms

Data Dashboards

Job description

Director of Operations
Charlotte, NC

Position Summary:
A rapidly growing facilities services organization is seeking a highly experienced and results-oriented Director of Operations to lead multi-functional teams and oversee national service delivery. This role will play a pivotal part in shaping operational strategy, optimizing performance, and driving client satisfaction across a diverse service portfolio.

The Director of Operations will report directly to the COO and will have full accountability for operations management, team leadership, process improvement, and financial oversight. This is a high-impact position ideal for someone with strong business acumen, operational rigor, and a proven track record in building scalable systems in fast-paced environments.

Key Responsibilities:

• Develop and execute operational strategies across multiple service divisions including facilities maintenance, preventative maintenance, project services, and construction services.
• Lead and mentor cross-functional teams including project managers, coordinators, and affiliate service providers.
• Implement and improve processes, standard operating procedures (SOPs), and key performance indicators (KPIs).
• Oversee national affiliate network performance, ensuring compliance, onboarding, and quality standards.
• Drive operational excellence using data and technology tools (CRM, CMMS, dashboards) to monitor and improve performance.
• Manage company-wide P&L, operating budgets, and gross margin targets.
• Lead change management initiatives and continuous improvement projects to enhance efficiency and client experience.
• Collaborate with internal stakeholders in sales, finance, IT, and executive leadership to align operational goals with business objectives.
• Ensure timely, high-quality service delivery and lead escalation management with clients and partners.
• Support pricing, contract negotiations, and affiliate partnership strategies.

Qualifications:

• Minimum 10–15 years of progressive experience in operations leadership
• At least 5 years in a senior management role overseeing cross-functional or decentralized teams
• Experience managing operational budgets of $10M+ and full P&L ownership
• Strong understanding of integrated facilities maintenance services
• Proven experience leading change, optimizing workflows, and scaling service delivery across multiple regions
• Proficiency in leveraging CMMS, CRM platforms, and data dashboards for operational insights and decision-making
• Exceptional leadership, team-building, and interpersonal communication skills
• Bachelor's degree in Operations Management, Business Administration, or related field required
• Preferred certifications: Lean Six Sigma, PMP, or equivalent

Ideal Candidate Attributes:

• Strategic thinker with hands-on execution ability
• Analytical and process-driven mindset
• Adaptable and composed under pressure
• Strong communicator with the ability to influence across levels
• High accountability and integrity
• Customer-centric approach with a focus on continuous service improvement