Director of Operations

University Clinical Health, Inc.; Brookfield (TN); On-site; USD 150,000 - 190,000; Full time

Job summary

University Clinical Health, Inc. seeks a Director of Operations to lead a state-wide network of Health Hubs, aligning staffing, systems, technology, partnerships, and financial performance with patient experience and organizational goals.

The role requires frequent travel across Tennessee to rural communities, plus oversight of EHR compliance, quality initiatives, and population health programs. Strong leadership in regulatory compliance is essential.

Qualifications

• Bachelor's degree in healthcare administration, Business Administration, Public Health, Nursing, or related field.
• Five or more years of progressive healthcare operations leadership experience.
• Experience managing multi-site healthcare, community health, ambulatory, rural health, or population health operations.
• Demonstrated experience leading teams and managing organizational performance.
• Knowledge of healthcare regulatory requirements and reimbursement models.

Responsibilities

• Lead strategic and day-to-day operational leadership of a state-wide network of Health Hubs.
• Oversee staffing, resources, systems, technology, partnerships, financial performance, EHR compliance, and quality initiatives.
• Travel frequently to rural communities across Tennessee with regular overnight stays and some weekends.
• Drive financial sustainability through budget management and revenue cycle oversight.
• Recruit, develop, coach, and retain high-performing teams while promoting accountability and collaboration.
• Build relationships with providers, community organizations, and local stakeholders to expand access and impact.
• Ensure regulatory compliance, quality improvement, and population health initiatives.

Skills

Healthcare operations leadership

Budgeting & financial analysis

Team leadership

Regulatory compliance

Travel across Tennessee

Education

Bachelor's degree in healthcare administration

Master's degree (preferred)

Tools

EHR systems

Revenue cycle management

Job description

Description

JOB TYPE: Full-Time

Position Summary:

The Director of Operations is responsible for the strategic and day-to-day operational leadership of a state-wide network of community Health Hubs, ensuring resources, staffing, systems, technology, partnerships, financial performance, electronic health record (EHR) compliance, regulatory standards, and quality initiatives. Leads to provide high-quality patient experiences and ensures all performance metrics align with organizational goals and community needs.

This leader serves as a visible frontline community wellness leader, healthy lifestyle example, and ambassador for the Health Hubs. Plays a foundational role in fostering collaboration among healthcare providers, community organizations, local leaders, and residents to advance health outcomes. Position will travel frequently to rural communities across Tennessee, requiring regular overnight and occasional weekend travel.

Key Results Areas (KRAs):

Operational Excellence & Performance: Lead the effective operation of multiple Health Hub locations by optimizing workflows, resource utilization, staff productivity, service delivery, and overall organizational performance.

Financial Stewardship & Growth: Drive financial sustainability through budget management, consistent EHR billing standards, revenue cycle oversight, productivity improvement, operational efficiency, and support of strategic growth and business development initiatives.

Team Leadership & Workforce Development: Recruit, develop, coach, and retain high-performing teams while fostering a culture of accountability, collaboration, engagement, and servant leadership.

Community Partnerships & Market Presence: Serve as a positive and visible Health Hub ambassador for TennesseeCares by building strong relationships with healthcare providers, referral partners, community organizations, and local stakeholders to expand access, referrals, and community impact. Director may participate in health fairs and community events, often on weekends and evenings.

Quality, Compliance & Population Health Outcomes: Ensure regulatory compliance, quality improvement, patient satisfaction, documentation integrity, and advancement of preventive service delivery and population health initiatives.

Requirements

Required Qualifications:

• Bachelor’s degree in healthcare administration, Business Administration, Public Health, Nursing, or related field.
• Five or more years of progressive healthcare operations leadership experience.
• Experience managing multi-site healthcare, community health, ambulatory, rural health, or population health operations.
• Candidate must complete training and certification in both the Motivational Interviewing Certification Program and Health Coaching Certification Program within the first 90 days of employment.
• Demonstrated experience leading teams and managing organizational performance.
• Knowledge of healthcare regulatory requirements and reimbursement models.
• Experience with budgeting, financial analysis, and operational planning.
• Valid driver's license. Position will travel extensively across the state of Tennessee.

Preferred Qualifications:

• Master’s degree in healthcare administration (MHA), Business Administration (MBA), Public Health (MPH), or related discipline.
• Rural health, community health, Federally Qualified Health Center (FQHC), population health, value-based care, or preventative care experience.
• Telemedicine or virtual care operations experience.
• Experience leading interdisciplinary healthcare teams.
• Project management and process improvement experience.
• Lean, Six Sigma, or quality improvement training.