Director of Operations

Goodwin Recruiting; Beverly Hills (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Goodwin Recruiting seeks a Director of Operations in Beverly Hills to lead all club operations, delivering white-glove service and a discreet, detail-oriented guest experience. You will mentor executive teams, drive budgets and cost controls, and partner with ownership on long-term strategy.

The role requires 7+ years in ultra-luxury hospitality or private clubs, strong financial acumen, and an executive presence to inspire top performers and uphold luxury standards.

Qualifications

• 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs.
• Strong financial acumen with proven success managing budgets and profitability.
• Demonstrated ability to lead, inspire, and retain high-performing teams.
• Exceptional communication skills and executive presence.
• Deep understanding of luxury service standards and member relations.
• Bachelor’s degree in Hospitality, Business, or related field preferred.

Responsibilities

• Lead all club operations with a focus on white-glove service, discretion, and attention to detail.
• Champion an elevated member experience through anticipatory, relationship-driven hospitality.
• Mentor and develop department leaders, fostering accountability and a high-performance culture.
• Drive financial results through budgeting, forecasting, and disciplined cost controls.
• Partner with the Board/Ownership on strategic initiatives and long-term planning.
• Monitor KPIs and member feedback to continuously improve service and operations.
• Ensure compliance with all regulatory, safety, and governance standards.

Skills

Executive leadership

Financial acumen

Team leadership

Communication skills

Luxury service standards

Education

Bachelor's degree in Hospitality, Business, or related field

Job description

Director of Operations Key Responsibilities

• Lead all club operations with a focus on white-glove service, discretion, and attention to detail.
• Champion an elevated member experience through anticipatory, relationship-driven hospitality.
• Mentor and develop department leaders, fostering accountability and a high-performance culture.
• Drive financial results through budgeting, forecasting, and disciplined cost controls.
• Partner with the Board/Ownership on strategic initiatives and long-term planning.
• Monitor KPIs and member feedback to continuously improve service and operations.
• Ensure compliance with all regulatory, safety, and governance standards.

Director of Operations Qualifications

• 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs.
• Strong financial acumen with proven success managing budgets and profitability.
• Demonstrated ability to lead, inspire, and retain high-performing teams.
• Exceptional communication skills and executive presence.
• Deep understanding of luxury service standards and member relations.
• Bachelor’s degree in Hospitality, Business, or related field preferred.

JOB ID: 181543#post

Mitch Marron