Director of Operations

ICBD Holdings, LLC.; Bellevue (KY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

21 paid days off

401(k) with match

Paternity leave

EAP program

Wellness discounts

Mileage reimbursement

Performance bonus

Referral bonuses

Job summary

ABA Centers of America is seeking a Director of Operations to oversee daily clinic activities, drive efficiency, and ensure compliance with accrediting bodies. You will lead a high‑performing team, implement growth strategies, and maintain strong client care relationships across multiple sites.

The role emphasizes strong financial oversight, training, and process improvements to support rapid scale and quality outcomes in autism care.

Qualifications

• Bachelor’s degree or higher strongly preferred.
• 5+ years of experience in the Behavioral Health Industry preferred.
• Knowledge of Accounting and Finance.
• Knowledge of EMR/EHR and proper documentation.
• Strong planning skills.
• Leadership Experience

Responsibilities

• Provide day-to-day leadership and management that mirrors the company's adopted mission and core values.
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes.
• Motivate and lead a high-performance clinical team.
• Act as lead client-care officer through direct contact with every client and stakeholder.
• Ensure proper training for team members.
• Verify adherence to the timely documentation process.
• Work with leadership to ensure compliance with accrediting and licensing bodies.
• Work alongside management to ensure company finances are in order, including approval of all department expenses and budgets.
• Oversee and manage the safety of employees and clients.
• Conduct tours of the facility as needed.
• Stay in communication with referral sources and families.
• Collaborate with leadership on compliance and quality assurance projects.
• Maintain weekly, monthly, and quarterly reports.
• Work with the clinical team to facilitate crisis intervention.
• Ensure adherence to medication policy and procedure.
• Work to reduce and minimize missed client services

Skills

Leadership

Strategic planning

Financial knowledge

Education

Bachelor’s Degree or higher

Tools

EMR/EHR systems

Accounting software

Job description

Director of Operations – ABA Centers of Washington

Lynnwood WA

Compensation: 110,000 - 120,000 per year

*Final compensation determined by experience, training, and education

Who We Are

We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.

Our Origin Story

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

Recognition & Awards

• Inc. 5000 –5th Fastest-Growing Private Company in America
• Financial Times – #1 on "The Americas' Fastest Growing Companies"
• EY Entrepreneur Of The Year® U.S. Overall
• South Florida Business Journal’s Top 100 Companies
• Florida Trend Magazine's 500 Most Influential Business Leaders
• Inc. Best in Business, Health Services

Leadership Opportunity

Are you an experienced business leader with expertise in financial performance? Are you eager to put your skills to work in a stable, growing company where your voice will be heard? You belong with us!

The Director of Operations is responsible for ensuring that the daily activities of a clinic run smoothly, including monitoring and correcting processes that allow the clinic and our company to run efficiently.

What You’ll Do

• Provide day-to-day leadership and management that mirrors the company's adopted mission and core values
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes
• Motivate and lead a high-performance clinical team
• Act as lead "client-care officer" through direct contact with every client and stakeholder
• Ensure proper training for team members
• Verify adherence to the timely documentation process
• Work with leadership to ensure compliance with accrediting and licensing bodies
• Work alongside management to ensure company finances are in order, including approval of all department expenses and budgets
• Oversee and manage the safety of employees and clients
• Conduct tours of the facility as needed
• Stay in communication with referral sources and families
• Collaborate with leadership on compliance and quality assurance projects
• Maintain weekly, monthly, and quarterly reports
• Work with the clinical team to facilitate crisis intervention
• Ensure adherence to medication policy and procedure
• Work to reduce and minimize missed client services

Requirements

• Bachelor’s Degree or higher strongly preferred.
• 5+ years of experience in the Behavioral Health Industry preferred.
• Knowledge of Accounting and Finance.
• Knowledge of EMR/EHR and proper documentation.
• Strong planning skills.
• Leadership Experience

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• EAP (unlimited counseling 24/7),BeyondMed(discounts on wellness and elective healthcare services),PerkSpot(discounts on top brands), Pet Insurance (Nationwide), and On theGoGawellbeing hub
• Mileage reimbursement
• Performance bonus potential
• Referral bonuses for BCBAs and RBTs

Closing Statement

ABA Centers is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.