Director of Operations

ABA Centers of Pennsylvania; Lancaster (Lancaster County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

21 paid days off

Health Savings Account options

Medical, dental, and vision insurance

401(k) with up to 6% match

Job summary

A leading autism care provider in Lancaster, PA is seeking a Director of Operations to ensure efficient clinic performance. The role involves day-to-day management, compliance with regulations, and strategic collaboration with leadership. Ideal candidates will have a Bachelor’s degree, at least 5 years in Behavioral Health, and strong leadership skills. This position offers competitive benefits, including a generous 401(k) plan and paid time off to promote work-life balance.

Qualifications

• 5+ years of experience in the Behavioral Health Industry preferred.
• Knowledge of Accounting and Finance.
• Strong planning skills.

Responsibilities

• Provide day-to-day leadership and management.
• Collaborate on growth strategies and processes.
• Motivate and lead a high-performance clinical team.

Skills

Leadership Experience

Strong planning skills

Knowledge of EMR/EHR

Accounting and Finance knowledge

Education

Bachelor's Degree or higher

Job description

Director of Operations - ABA Centers of Pennsylvania

Lancaster, PA

Overview

Director of Operations responsible for ensuring the daily activities of a clinic run smoothly, including monitoring and correcting processes to enable efficient clinic operations and company performance.

Who We Are

We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we have scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—relying on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.

Our Origin Story

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed gaps in access, consistency, and quality across the system. He built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

Recognition & Awards

Our commitment to operational excellence, ethical leadership, and transformative care has earned national recognition, including:

• Inc. 5000 - 5th Fastest-Growing Private Company in America
• Financial Times - #1 on "The Americas' Fastest Growing Companies"
• EY Entrepreneur Of The Year U.S. Overall
• South Florida Business Journal's Top 100 Companies
• Florida Trend Magazine's 500 Most Influential Business Leaders
• Inc. Best in Business, Health Services

Are you an experienced business leader with expertise in financial performance? Are you eager to put your skills to work in a stable, growing company where your voice will be heard? You belong with us!

What You'll Do

• Provide day-to-day leadership and management that mirrors the company's adopted mission and core values
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes
• Motivate and lead a high-performance clinical team
• Act as lead client-care officer through direct contact with every client and stakeholder
• Ensure proper training for team members
• Verify adherence to the timely documentation process
• Work with leadership to ensure compliance with accrediting and licensing bodies
• Work alongside management to ensure company finances are in order, including approval of department expenses and budgets
• Oversee and manage the safety of employees and clients
• Conduct tours of the facility as needed
• Stay in communication with referral sources and families
• Collaborate with leadership on compliance and quality assurance projects
• Maintain weekly, monthly, and quarterly reports
• Work with the clinical team to facilitate crisis intervention
• Ensure adherence to medication policy and procedure
• Work to reduce and minimize missed client services

Requirements

• Bachelor's Degree or higher strongly preferred
• 5+ years of experience in the Behavioral Health Industry preferred
• Knowledge of Accounting and Finance
• Knowledge of EMR/EHR and proper documentation
• Strong planning skills
• Leadership Experience

Benefits

Outstanding Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match

About ABA Centers of America

ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation's leading provider of autism care. We acknowledge this field demands unique, personal dedication. By identifying individuals with the right blend of compassion and expertise, we provide our clinical team members with support and opportunities to flourish.

Join our mission and help build the future with purpose!

ABA Centers of America, LLC participates in the U.S. Department of Homeland Security E-Verify program.