Director of Operations

ARK; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

ARK is seeking a Regional Director of Operations to lead multiple hotel properties within a designated region. You will drive guest satisfaction, revenue growth, and operational excellence while upholding brand standards and regulatory compliance.

The role focuses on strategic leadership, cross-functional collaboration, and performance-driven initiatives that align with company goals. Extensive travel and hands-on management are required.

Qualifications

• Proven ability to manage diverse teams and develop talent across multiple locations.
• Strong communication skills to lead meetings and present to stakeholders.
• Deep knowledge of hotel operations, including maintenance, housekeeping, F&B, and guest services.
• Experience budgeting, forecasting and financial reporting.
• Willingness to travel and be reachable for operation needs.

Responsibilities

• Provide timely performance reports and financial updates to owners and leadership.
• Recruit, train, and mentor a high-performing team across properties.
• Conduct property inspections and ensure franchise compliance and brand standards.
• Collaborate with sales to grow market share and maintain key client relationships.
• Foster a guest-centric culture and use feedback to improve service quality.

Skills

People management

Team leadership

Verbal & written communication

Hotel operations

Budgeting & forecasting

Overnight travel

Job description

The Regional Director of Operations (RDO) is a strategic and hands-on leader responsible for overseeing the successful and profitable operation of multiple hotel properties within a designated region. This role focuses on maximizing guest satisfaction, driving revenue growth, maintaining operational excellence, and ensuring adherence to brand and regulatory standards. The RDO will lead cross-functional teams, develop strong partnerships, and implement performance-driven strategies that align with company goals.

We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes.

Compensation

$85,000+ Depending on experience

Qualifications

• Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations.
• Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels.
• In-depth knowledge of hotel operations, including preventative maintenance, housekeeping, F&B, and guest services.
• Proficient in budgeting, forecasting, and financial reporting, with the ability to evaluate performance and pinpoint areas for improvement.
• Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such should be available by phone 24 hours a day, 7 days a week.

Responsibilities

• Provide timely performance reports, financial updates, and operational insights to stakeholders, including owners and corporate leadership.
• Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment.
• Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards.
• Collaborate with sales teams to increase market share, maintain key client relationships, and monitor performance to meet revenue goals.
• Ensure an exceptional guest experience by fostering a customer-centric culture, respond to guest feedback, and use satisfaction metrics to continuously improve service quality.