Director of Operations

LexisNexis Risk Solutions; Alpharetta (GA); On-site; USD 118,300 - 219,800; Full time

Benefits offered by this job

Health benefits

401(k) with match

Employee Share Purchase Plan

Wellbeing platform

Job summary

LexisNexis Risk Solutions in Alpharetta, GA is seeking a Director of Cloud Operations & Reliability to lead enterprise AI operational excellence for large‑scale cloud‑native platforms. You will drive availability, incident management, observability, and automation while mentoring global teams and aligning with Engineering, Product, and Security to deliver resilient, customer‑facing services.

This leadership role requires 9+ years in tech operations and a track record of building high‑performing

Qualifications

• Bachelor's degree in computer science, engineering, or related field; advanced degree preferred.
• 9+ years in technology operations with at least 5+ years in people leadership.
• Deep cloud platform expertise (Azure, AWS, or Google Cloud).
• Strong background in SRE, incident management, and platform operations.
• Hands-on with observability tools and automation; AI-driven reliability is a plus.

Responsibilities

• Lead 24x7 global cloud operations for mission-critical platforms.
• Drive reliability strategies aligned to SLOs and customer outcomes.
• Lead major incident responses with communications, RCA, and corrective actions.
• Drive AI-driven ops, self-healing, and continuous improvement programs.
• Establish enterprise observability standards and playbooks.
• Track metrics: availability, MTTR, recurrence, change success, customer impact.
• Coach and develop cross-functional teams across Engineering, Product, Security, and Infrastructure.

Skills

Leadership

Incident mgmt

SRE

Observability

AI operations

Budget mgmt

Education

Bachelor's degree in CS/Engineering

Advanced degree preferred

Tools

Grafana

ServiceNow

Azure

AWS

Google Cloud

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We help customers improve operational efficiency, manage risk, and drive growth through innovative technology solutions and data‑driven insights.

About the Role

We are seeking a Director of Cloud Operations & Reliability to lead enterprise‑wide AI operational excellence for large‑scale cloud‑native platforms. This leader will be responsible for driving availability, reliability, incident management, observability, automation, technical resiliency and operational maturity while leading high‑performing operations and reliability teams. The role partners closely with Engineering, Product, Infrastructure, and Client Engagement teams to ensure resilient, customer‑focused service delivery.

Responsibilities

• Lead 24x7 Global cloud operations for mission‑critical applications and platforms, ensuring high availability, reliability, and performance.
• Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.
• Serve as a hands‑on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.
• Drive operational excellence initiatives through AI‑driven operations, self‑healing capabilities, and continuous improvement programs.
• Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance.
• Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.
• Build strong cross‑functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.
• Lead, mentor, and develop high‑performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.

Requirements

• 9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.
• Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.
• Deep expertise with public cloud platforms such as Azure, AWS, or Google Cloud.
• Proven experience supporting large‑scale, highly available, mission‑critical platforms.
• Strong background in Service Reliability Engineering (SRE), platform operations, incident management, and cloud infrastructure.
• Hands‑on experience with observability and monitoring tools such as Grafana and ServiceNow.
• Strong understanding of AIDLC/DevSecOps practices, automation, and AI‑driven operational solutions.
• Demonstrated ability to lead major incidents, operational governance, risk management, and executive communications.
• Excellent leadership, stakeholder management, strategic planning, and communication skills.
• Strong experience with process improvement, operational governance, budget management, and organizational change initiatives.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs
• Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information‑based analytics, decisioning tools and data management services that provide market‑specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.