Head of Cloud Reliability & AI Operations

RELX

Alpharetta (GA)

On-site

USD 118,300 - 219,800

Full time

14 days+

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Benefits offered by this job

Health Benefits

Retirement Benefits

Wellbeing program

Disability & Life Insurance

Family Benefits

Health Savings

Paid Time Off & volunteering

Employee Resource Groups

Job summary

LexisNexis Risk Solutions seeks a Director of Cloud Operations & Reliability to oversee enterprise-wide AI-driven operational excellence for cloud-native platforms. You will drive availability, incident management, observability, automation, and governance, partnering with Engineering, Product, Security, and Infrastructure to ensure resilient service delivery.

The role requires 9+ years in technology operations with strong SRE background and hands-on cloud experience on Azure/AWS/GCP.

Qualifications

9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.
Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.
Deep expertise with public cloud platforms such as Azure, AWS, or Google Cloud.
Proven experience supporting large-scale, highly available, mission-critical platforms.
Strong background in Service Reliability Engineering (SRE), platform operations, incident management, and cloud infrastructure.
Hands-on experience with observability and monitoring tools such as Grafana and ServiceNow.
Strong understanding of AIDLC/DevSecOps practices, automation, and AI-driven operational solutions.
Demonstrated ability to lead major incidents, operational governance, risk management, and executive communications.
Excellent leadership, stakeholder management, strategic planning, and communication skills.
Strong experience with process improvement, operational governance, budget management, and organizational change initiatives.

Responsibilities

Lead 24x7 Global cloud operations for mission-critical applications and platforms, ensuring high availability, reliability, and performance.
Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.
Serve as a hands-on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.
Drive operational excellence initiatives through AI-driven operations, self-healing capabilities, and continuous improvement programs.
Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance
Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.
Build strong cross-functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.
Lead, mentor, and develop high-performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.