Director of Operational Excellence

Fessler & Bowman; Holly (MI); On-site; USD 120,000 - 190,000; Full time

Job summary

Fessler & Bowman, a leading national concrete contractor, seeks a Director of Internal Operations to standardize companywide processes and drive continuous improvement across projects and regions. Reporting to the COO, you will lead cross-functional initiatives, optimize technology usage, and build a scalable Internal Operations team to support growth.

You will partner with executives to define operating standards, measure performance, and advance operational excellence in Project Management,

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience will be considered.
• 10+ years of progressive experience in construction operations, operational excellence, process improvement, business systems, or organizational transformation.
• Experience within construction, self-perform specialty contracting, or another complex, project-based and field-oriented organization strongly preferred.
• Demonstrated experience leading enterprise or cross-functional process improvement and organizational change.
• Strong understanding of construction operations, including Project Management, Field Operations, Estimating/Preconstruction, and the project lifecycle.
• Experience evaluating, implementing, and improving business technology and construction management systems.
• Ability to influence and lead across departments and levels of the organization without relying solely on direct authority.
• Strong executive communication, facilitation, problem-solving, and change-management skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred.

Responsibilities

• Develop, standardize, and continuously improve companywide processes, SOPs, workflows, and operating standards.
• Lead cross-functional process improvement initiatives from initial assessment through implementation, adoption, and ongoing measurement.
• Establish clear ownership, handoffs, controls, and performance measures for critical business processes.
• Evaluate and optimize the use of existing business and construction technology, including platforms such as Procore and B2W.
• Partner with Technology and functional leaders to evaluate new systems, integrations, automation opportunities, and emerging technology.
• Drive consistent adoption of company processes and systems through communication, training, change management, and engagement with field and office teams.
• Develop and manage a prioritized portfolio of continuous improvement initiatives based on business value, operational risk, and organizational needs.
• Establish metrics and reporting to measure process performance, technology adoption, efficiency, and sustained improvement.
• Build and develop an Internal Operations team as the function and needs of the organization continue to grow.
• Communicate recommendations, risks, progress, and results to the COO, Executive Team, and other organizational leaders.
• Other duties as assigned

Skills

Process improvement

Lean Six Sigma

Change management

Executive communication

Education

Bachelor’s degree in Construction Management, Engineering, Operations, Business, Information Systems, or related field

Tools

Procore

B2W

Job description

Fessler & Bowman, a leading national concrete contractor, seeks a Director of Internal Operations to standardize companywide processes and drive continuous improvement across projects and regions. Reporting to the COO, you will lead cross-functional initiatives, optimize technology usage, and build a scalable Internal Operations team to support growth.

You will partner with executives to define operating standards, measure performance, and advance operational excellence in Project Management,