Director of New Development Operations

Keystone Pacific Property Management, Inc.; Irvine, Northern (CA, KY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid and Flexible working

Medical (HMO and PPO)

401(k) Retirement Plan with Company 4%

Cell Phone Stipend

Mileage Reimbursement

Paid Time Off

12 Paid Holidays

Job summary

Keystone Pacific Property Management, Inc. is seeking a Director of New Development Operations to lead escrow, billing, and launch processes for new communities. You will work with property managers, developers, and third-party providers to oversee phasing, builder relations, and project delivery.

You will build and manage teams, develop strategy under the VP of New Project Development, and ensure quality, compliance, and client satisfaction across multiple communities.

Qualifications

• High attention to detail and strong analytic skills.
• Ability to lead others by mentoring and providing training.
• Experience supervising in high-volume, time-sensitive environments.
• Excellent written and verbal communication; strong customer service.

Responsibilities

• Lead New Development Escrow Team and New Development Community Launch Team to ensure quality and timely service.
• Monitor team performance, conduct evaluations, provide feedback, and manage disciplinary actions.
• Lead recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, HR guidelines, and labor laws.
• Oversee developer billing, bond releases, and phasing of communities.
• Coordinate with Directors to support development management and governance.
• Participate in forward planning meetings to structure new communities and amenities.
• Coordinate new community setup and documentation; manage vendor bidding and selection.
• Develop strategy for regionalization of operations and ensure consistent client experience.

Skills

Leadership

Team management

Communication skills

MS Office

Time management

Problem solving

Attention to detail

Driver's license

Education

Bachelor’s Degree preferred

High School Diploma or GED required

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Summary:

The Director of New Development Operations is responsible for all aspects of our new development support operations, including escrow, billing, launch process, community tracking, and developer services. Works with the property managers, general managers, property developers, and third-party service providers on the oversight of phasing communities, while taking a lead role in operations surrounding builders and developers. Builds and manages teams effectively. Develops new development strategy under direction of the Vice President of New Project Development.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

Leadership & Team Oversight

• Supervise, coach, and develop New Development Escrow Team and New Development Community Launch Team to ensure quality and timely service.
• Monitor team performance, conduct evaluations, provide regular feedback, and manage disciplinary actions as needed.
• Lead recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, HR guidelines, and labor laws.
• Promote a positive, collaborative team environment and uphold company values, standards and Moments that Matter initiatives and behaviors.

Client Service & Account Management

• Ensure correct and timely developer billing and new phase annexation in accordance with Keystone and industry standards.
• Coordinate with Director of New Project Development to provide support for new development management team.
• Provide support to management and accounting teams in regards to developing/phasing communities.
• Work with staff to maintain an accurate and timely bond release program.
• Provide point of contact for builder/developer clients.
• Oversee staff to ensure new development projects are properly set up in anticipation of first closing. This includes document collection and distribution; bond release preparation, tracking and reporting; and initiating billing controls.

Project Development & Forward Planning

• Participate in forward planning meetings to structure new communities and amenities.
• Review and assist with development of governing documents, rules, and architectural guidelines, homeowner onboarding.
• Coordinate new community setup, including forms, banking, document collection, and administrative approvals.
• Oversee sub-metering setups, maintenance plan reviews, and full vendor bidding and selection processes.
• Ensure common area turnovers follow company policy and are well-documented.
• Ensure CINC set up, architectural tracking and on-call sheets are prepared for the Community Manager and Corporate team.

New Development Regionalization

• Play key role in developing strategy regarding regionalization of new development operations.
• Coordinate new development operations between corporate office and regional offices.
• Oversee new development operations in regional offices to support regional management teams.
• Ensure consistent client experience from new development team regardless of region.

Business Development & Client Relations

• Identify and pursue potential new developer clients.
• Attend industry events and presentations (BIA, CAI, IREM, CACM) to represent the company and promote services.
• Collaborate with executive leadership to address client concerns and refine service strategies.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements:

• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Requires ability to lead others by mentoring and providing training. Ability and experience in successfully leading and coordinating staff in a high volume, time-sensitive environment.
• Must have excellent employee relations skills to resolve problems and provide a high level of employee satisfaction.
• Must have strong written and verbal communication skills. Exceptional customer service skills to provide a high level of customer satisfaction.
• Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various applications found in use within the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires strong attention to detail and strong analytic skills. Must be able to solve problems and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
• Ability to manage confidential matters and exercise sound judgment independently.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• Minimum of two years of direct New Development experience.
• Minimum two years of supervisory experience.
• High School Diploma or GED required.
• Bachelor’s Degree preferred.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to visit communities for meetings and ability to pass along all areas of a property during site inspection.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.