Director of Mission Critical Service

Southland Industries, Inc.; Carrollton (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Holidays, vacation, and personal time

Training/professional development

Wellness benefits

Job summary

Southland Industries, Inc. seeks a senior leader to plan, organize, and grow Service Sales and Operations for the Carrollton division.

You will partner with division leadership to implement strategic business plans, drive sales strategies, and define clear team accountability to achieve financial targets. You will build and mentor a high-performing team, monitor performance against plans, and develop metrics to improve gross margin, market growth, and cash flow.

Qualifications

• Bachelor’s degree required or equivalent education, training and experience.
• Ten years of service and sales relevant experience, including people management.
• Proven ability to develop and drive strategic initiatives.
• Ability to create a results-driven, team-oriented environment in fast-paced settings.
• Ability to build executive-level business relationships across the org and with customers.
• Strong understanding of industry standards, operations, and regulatory requirements.
• Strong business acumen including risk, margin, cash flow and financial analyses.
• Excellent verbal and written communication skills for internal and external audiences.
• Solid proficiency in Word, Excel and PowerPoint.

Responsibilities

• Plans, organizes, budgets and develops Service Sales and Operations for the division to meet strategic and financial goals.
• Partners with division leadership to develop and implement strategic business plans, including sales strategies.
• Builds and leads a team by developing and communicating short-term and long-term plans and defining accountabilities.
• Reviews performance against operating plans and develops metrics to improve gross margin, market growth and cash flow.
• Interacts with internal and external stakeholders, including local businesses, institutions, subcontractors and industry groups.
• Identifies trends and risks and implements improvements to productivity and profitability.
• Monitors customer satisfaction and addresses escalated issues and opportunities for service improvements.
• Partners with Safety to implement programs and ensure site-specific safety requirements.

Skills

Leadership

Strategic planning

Executive relationships

Communication

Financial analysis

Team building

Microsoft Office

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Office (Word/Excel/PowerPoint)

Job description

Plans, organizes, budgets and develops Service Sales and Operations for the division to achieve overall strategic and financial goals.

• Partners with division leadership to develop and implement strategic business plans, including sales strategies.
• Builds and leads a team by developing and communicating short-term and long-term business plans and defining accountabilities.
• Reviews performance against operating plans and standards. Develops and implements business metrics to determine gross margin improvement, key market growth, performance efficiencies/inefficiencies, and cash flow.
• Interacts and builds relationships with internal and external key stakeholders, which may include local businesses and institutions, preferred subcontractors and industry organizations.
• Identifies trends, risks, best practices, and new approaches that can improve productivity and profitability.
• Monitors customer satisfaction and address escalated and reoccurring issues. Seeks out opportunities for improvements and implements improvement initiatives as appropriate.
• Partners with Safety to implement new and ongoing programs, including compliance with site-specific safety requirements.
• Manages workforce planning, including recruitment, training, and development of staff.

Qualifications

• Bachelor’s Degree in a relevant field, or equivalent education, training and experience.
• Ten (10) years of service and sales relevant experience, including people management.
• Demonstrated ability in developing and driving strategic initiatives.
• Ability to create a results-driven, team-oriented environment and produce results through others in a fast-paced business environment.
• Ability to develop executive-level business relationships across the organization and externally with key customers and vendors.
• Strong understanding of industry standards, business operations and regulatory requirements.
• Strong business acumen and understanding of risk assessment, margin determination, cash flow and other financial analyses.
• Excellent verbal and written communication skills, with the ability to clearly and concisely present information internally and externally to customers.
• Solid Microsoft Office skills, including Word, Excel and PowerPoint.

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued,

Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

Job Location Carrollton, Texas, United States

Position Type Full-Time/Regular

Alternate Location

N/A