Director of Membership & Engagement

NRECA; Arlington (VA); On-site; USD 157,000 - 193,000; Full time

Job summary

NRECA, a national trade association representing 900+ electric cooperatives, seeks a strategic Director of Membership in Arlington, VA to lead member engagement programs and membership operations across ~1,100 member organizations. You will drive data-driven strategies, governance, and cross-functional collaboration to maximize member value.

Join a mission-driven team focused on service excellence and impactful engagement, with leadership responsibilities spanning the membership lifecycle and

Qualifications

• Bachelor’s degree in Business, Management or related field; advanced degree preferred.
• 10+ years in membership operations, member engagement, or association management.
• Proven leadership with high-performing teams and data-driven decision making.
• Experience with AMS and data-driven improvements across the member lifecycle.

Responsibilities

• Lead strategy and day-to-day operations of the Membership department.
• Develop and execute member engagement initiatives to increase value.
• Oversee onboarding, retention, dues, and offboarding processes.
• Ensure service delivery and resolve complex member issues professionally.
• Maintain governance and accuracy of membership data and reporting.
• Coach a high-performing team and drive cross-functional collaboration.
• Lead projects and system enhancements to improve efficiency and member experience.

Skills

Membership ops

Engagement strategy

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree preferred

Tools

AMS systems

Job description

NRECA, a national trade association representing 900+ electric cooperatives, seeks a strategic Director of Membership in Arlington, VA to lead member engagement programs and membership operations across ~1,100 member organizations. You will drive data-driven strategies, governance, and cross-functional collaboration to maximize member value.

Join a mission-driven team focused on service excellence and impactful engagement, with leadership responsibilities spanning the membership lifecycle and