Director of Membership

MemberClicks, LLC; Northern (KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement

Professional development

Job summary

NGO-ISAC is seeking a senior leader to own the growth, retention, and long-term health of the membership program. This role defines member value, drives acquisition and renewal, and builds a three-to-five-year roadmap for sustainable revenue.

Fully remote in the United States (East Coast preferred for time-zone overlap). You will supervise a small team, coordinate with program and partnerships, and report to the COO on forecasts and performance.

Qualifications

• 7+ years in membership organizations
• 3+ years supervising staff
• Track record building membership strategy balancing acquisition with retention
• Experience running membership drives and scalable retention programs
• Ability turning organizational goals into a multi-year roadmap
• Fluency with association management systems for trend analysis and reporting
• Experience with pricing or revenue-model transitions in membership org
• Experience owning a revenue line with forecasting and reporting

Responsibilities

• Own the membership strategy, including value proposition
• Drive membership growth through targeted campaigns
• Design retention programs to improve renewals
• Build a 3–5 year growth roadmap
• Identify new markets and member segments
• Set metrics for acquisition, retention, renewal
• Maximize AMS reporting and trend analysis
• Draft and manage future pricing and revenue models
• Forecast and report on membership revenue
• Collaborate with Community & Partnerships and Programming to strengthen member value
• Supervise and develop the membership team
• Resolve member billing/renewal concerns

Skills

Membership strategy

Staff management

Revenue forecasting

Membership drives

Roadmap planning

Association management systems (AMS)

Pricing/revenue model

Data reporting/trend analysis

Tools

MemberClicks

Job description

Location: Remote, United States
Reports to: Chief Operating Officer
Direct reports: Up to 2
FLSA Status: Exempt
Compensation: $90,000 - $115,000

Who We Are

NGO-ISAC is a 501(c)(3) nonprofit that strengthens the security of U.S.-based nonprofits. We are the leading cybersecurity community for non-governmental organizations, serving 400+ members including think tanks, human rights organizations, foundations, environmental groups, and healthcare nonprofits and partnering with private sector organizations both large and small. We’re the cybersecurity backbone keeping civil society functioning in an increasingly digital world.

Our mission: Boost cybersecurity maturity in NGOs through strategic intelligence, best practices, and immersive education, fostering a resilient and collaborative security culture.

Who You Are

NGO-ISAC is hiring a leader to run the growth, retention, and long-term health of a mission-driven membership program. This person owns membership strategy end to end. They define member value, run acquisition and retention, find new segments, and build a three-to-five-year roadmap for sustainable growth. This person will design and lead the evolution of NGO-ISAC's membership model toward sustainable revenue, built around member capacity and long-term retention. The stakes are direct: a sustainable membership model is what keeps NGO-ISAC's protection of civil society funded, and this role builds it.

This is a senior role with real ownership and the authority to act on it, accountable to NGO-ISAC's budget, strategy, and shared leadership. It suits a confident expert who collaborates well, respects what others know, and stays open to feedback.

This role is fully remote within the United States. We prefer candidates on the East Coast for time-zone overlap and the occasional in-person event.

Where the Role Starts and Stops

This role owns the member transaction: who joins, who renews, what they pay, and what the record says.Programming owns what NGO-ISAC produces: curriculum, intelligence products, technical content, and itsaccuracy. Community & Partnerships owns the member relationship: engagement, convening, and peer community. It also owns partnerships, from peer organizations through commercial and technology partners. All three functions servethe same organizations through different work.

What You'll Do

Membership strategy and growth

• Own the membership strategy, including a clear value proposition for current and prospective members
• Run membership growth through targeted drives and outreach campaigns
• Design retention programs that improve renewal
• Build a three-to-five-year roadmap for growth and sustainability
• Find and assess new markets and member segments beyond the traditional base
• Set objective measures for acquisition, retention, and renewal
• Get the most from the association management system for reporting and trend analysis

Membership model and revenue

• Design the future membership model, including pricing research, tiers matched to member capacity, and a subsidized level so the smallest organizations are not priced out
• Draft the membership policy for board approval, covering member categories, eligibility, contribution structure, and hardship terms
• Build the revenue operations, including invoicing, payment processing, and renewal automation in the association management system, reconciled with finance
• Lead member communication through changes to the membership model, including rollout sequencing and grandfathering decisions, delivered through channels managed by Community & Partnerships
• Own the membership revenue line, including forecasting, tracking, and reporting to the COO and board
• Work with Community & Partnerships and Programming to define and strengthen the member value that justifies the price

Members and team

• Partner with Community & Partnerships on member feedback, contributing insight from renewal and acquisition conversations to the shared engagement picture
• Resolve member account, billing, and renewal concerns responsively, and route program and community concerns to the responsible director
• Supervise and develop the membership team, delegating work and tracking follow-through

What You Bring

Required

• 7 or more years in membership organizations
• 3 or more years supervising staff
• A track record building membership strategy that balances acquisition with long-term retention
• Experience running membership drives and scalable retention programs
• Skill turning organizational goals into a multi-year roadmap and reaching new segments
• Fluency with association management systems for trend analysis and reportingExperience introducing or restructuring a dues, pricing, or revenue model in a membership organization
• Experience owning a revenue line, including forecasting and reporting against a target

Preferred

• Experience in nonprofit or association settings
• Familiarity with the cybersecurity or ISAC community
• Experience with MemberClicks or a comparable association management system
• Experience leading members through a pricing or model transition
• NGO-ISAC encourages candidates to apply even if they do not meet every qualification listed.

What We Offer

We want our people well and steady while they do work that matters, so the benefits are built to back that up.You get medical, dental, and vision insurance, with FSA options to stretch what you spend on care. Paid time off is unlimited, and we want you to use it. We contribute to a 403(b) for your retirement and fund professional development so you can keep building the skills and credentials your work depends on. Because we are a 501(c)(3), your time here counts as qualifying employment toward Public Service Loan Forgiveness, which can clear federal student debt for people who spend their careers in mission work. Wellness benefits round it out.

The work/life balance line is not decoration. This is a place where you can do serious work and still have a life.

NGO-ISAC is an equal opportunity employer who values diversity and hires for talent, passion, and compassion. In compliance with federal law, all people hired will be required to submit satisfactory proof of identity and legal authorization.

NGO Information Sharing & Analysis Center

PO Box 150684 Alexandria, VA 22315 US