Director of Marketing

The-Global-Ambassador-Hotel; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive rates

Benefits with 25 hours/week medical, 


Retirement savings program (with match

Paid time off

Luxury property reputation

Career growth opportunities

Job summary

The Global Ambassador in Phoenix seeks a Director of Marketing to lead the property’s marketing strategy and steward the brand across every guest-facing touchpoint. Translate the vision into thoughtful campaigns, programming and communications, partnering with hotel leadership to drive revenue, guest satisfaction and lasting brand equity.

With brand oversight from Author & Edit., you will shape storytelling, manage the marketing calendar and measure impact through guest insights, performance

Qualifications

• 8+ years of marketing experience in hospitality, hotels, dining or luxury lifestyle brands.
• 3+ years leading and developing a marketing team, with track record of accountability.

Responsibilities

• Lead day-to-day marketing strategy for the hotel, aligning initiatives with positioning and revenue goals.
• Develop integrated marketing plans across hotel experiences (dining, wellness, membership, events) balancing brand-building with short-term needs.
• Partner with senior leadership to translate priorities into campaigns, offers and communications across owned, paid and earned channels.
• Own the property marketing calendar, ensuring campaigns and programs are planned and coordinated.
• Shape storytelling and creative direction across digital, social, email, print and physical touchpoints.
• Collaborate with departments (F&B, Wellness, Membership, Sales, Revenue, Operations) to market experiences and drive revenue opportunities.
• Lead programming, activations and brand collaborations to strengthen relevance and guest engagement.
• Monitor guest sentiment and journey to identify opportunities to elevate the brand and guest experience.
• Oversee marketing budget and measure effectiveness using brand, performance, revenue and guest insights.

Skills

Marketing leadership

Brand strategy

Commercial mindset

Creative judgment

Communication

Strategic thinking

Cross-functional collaboration

Hands-on execution

Guest experience focus

Job description

The Global Ambassador is seeking a Director of Marketing to lead the property’s marketing strategy and serve as a steward of the brand across every guest-facing touchpoint.

This role is responsible for translating the vision of The Global Ambassador into thoughtful, relevant and impactful marketing strategies that strengthen brand awareness, drive revenue, and continually elevate the guest experience. From seasonal campaigns and hotel offers to dining, wellness, membership, partnerships, programming and brand moments, the Director of Marketing will help shape how The Global Ambassador shows up both within the property and in the market.

The ideal candidate has a strong instinct for the brand and understands that every decision should be considered through the lens of the guest. Deeply connected to hospitality, travel, food, design, retail and culture, they have an innate understanding of what makes a brand feel relevant and distinctive. They understand how marketing strategies, campaigns, programming, partnerships, messaging and offers shape the guest’s perception of The Global Ambassador and ensure what we market and communicate is authentic to the experience we deliver.

With strategic direction and brand oversight from the Marketing & Brand Director at Author & Edit., the role partners cross-functionally with hotel leadership and teams across Rooms, Food & Beverage, Spa & Wellness, Membership, Sales & Events, Revenue and Operations.

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Lead the day-to-day marketing strategyfor hotel, ensuring initiatives support the positioning of the hotel while driving key business and revenue objectives
• Develop integrated marketing plansacross hotel, dining, wellness, membership, events and other property experiences, balancing long-term brand building with immediate business needs.
• Partner closely with the Managing Director and property leadershipto understand priorities, identify opportunities and translate them into compelling campaigns, offers, experiences and communications across owned, paid and earned channels.
• Own the property marketing calendar, ensuring campaigns, programming, seasonal moments, partnerships, content and communications are thoughtfully planned and aligned.
• Shape the storytelling and creative expression of the property, providing clear briefs, feedback and brand guidance across digital, social, email, print, photography, collateral, messaging and physical touchpoints.
• Partner with Food & Beverage, Spa & Wellness, Membership, Sales & Events, Revenue and Operationsto market the hotel’s individual experiences, support need periods and revenue-driving opportunities, and ensure they remain connected to the larger hotel brand.
• Lead the strategy and amplification of programming, activations and brand collaborationsthat strengthen The Global Ambassador’s relevance and create meaningful reasons for guests, members and the local community to engage with the property.
• Maintain a strong understanding of guest sentiment and the complete guest journey, using insights to identify opportunities to elevate the brand and experience before, during and after a stay.
• Oversee the property marketing budget and measure the effectiveness of marketing initiatives, using brand, performance, revenue and guest insights to evaluate investments and inform future strategy.

Who You Are

• 8+ years of marketing experiencewith a strong background in hospitality, hotels, restaurants, retail or a similarly brand-led lifestyle business.
• 3+ years of experience leading and managing a marketing team, with demonstrated ability to develop talent, set priorities and drive accountability.
• Demonstrated experience serving as a senior marketing leaderwithin a complex, multi-faceted business, with the ability to balance brand stewardship, commercial priorities, and the guest experience.
• A strong brand marketerwith an instinctive understanding of positioning, storytelling, and what makes a brand distinctive.
• Commercially minded, with an understanding of how marketing contributes to revenue, demand, loyalty, and long-term brand value.
• Possesses exceptional taste and strong creative judgment, with the ability to evaluate everything from campaign concepts and photography to copy, collateral and physical brand touchpoints.
• Comfortable moving between strategy and execution, with the ability to be hands‑on when needed while maintaining a high level of organization and attention to detail.
• A strong communicator and collaboratorwho can clearly articulate ideas, provide thoughtful creative direction and build alignment across senior leadership, operations and cross‑functional teams.
• Proactive, resourceful and entrepreneurial, with a natural instinct to identify opportunities rather than wait for direction.
• Deeply curious about hospitality, travel, restaurants, wellness, retail, fashion, design and culture, with exceptionally high standards for execution and a belief that the smallest touchpoints can meaningfully shape a brand.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.