Director of Luxury Small-Group Journeys

Abercrombie & Kent USA; Downers Grove (IL); Vor Ort; USD 110.000 - 125.000; Vollzeit

Zusammenfassung

Abercrombie & Kent USA is seeking an experienced leader to drive sales growth and annual revenue targets. The role focuses on providing clear direction, building a high-performing team, and maintaining operational continuity to maximize productivity and client satisfaction.

The position requires luxury travel industry experience, strong coaching abilities, and proven capability in managing CRM-driven sales processes within a global, matrixed organization.

Qualifikationen

• Minimum 5 years sales/customer service management in luxury market preferred.
• Luxury travel industry experience preferred.
• Bachelor’s degree required or relevant work experience.

Aufgaben

• Drive sales goals and revenue growth through effective leadership.
• Coach and mentor team to meet A&K standards.
• Oversee CRM lead nurturing and reporting.
• Coordinate scheduling and E-chat operations.
• Collaborate with Training to build programs.
• Monitor performance and provide feedback.
• Ensure policies, procedures and transition continuity.

Kenntnisse

Sales leadership

Performance management

CRM systems

People management

Strategic planning

English proficiency

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

Abercrombie & Kent USA is seeking an experienced leader to drive sales growth and annual revenue targets. The role focuses on providing clear direction, building a high-performing team, and maintaining operational continuity to maximize productivity and client satisfaction.

The position requires luxury travel industry experience, strong coaching abilities, and proven capability in managing CRM-driven sales processes within a global, matrixed organization.