Director of Lifestyle

Grand Living; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Director of Lifestyle to lead and innovate lifestyle services across communities. This role is pivotal in creating enriching experiences that foster wellness, engagement, and community. The Director will manage programs, ensure high resident satisfaction, and collaborate with various departments to enhance the quality of life for residents. If you have a passion for promoting wellness and exceptional experiences in a supportive environment, this opportunity is perfect for you. Join a company that values inclusivity and celebrates differences while making a meaningful impact in residents' lives.

Benefits

Generous Paid Time Off (PTO)

Affordable Insurance Options

401(k) with Company Match

Life Insurance and AD&D Coverage

Employee Assistance Program (EAP)

Qualifications

• 5+ years of experience in leading lifestyle programs in hospitality or senior living.
• Strong understanding of aging populations and their challenges.

Responsibilities

• Develop and implement a comprehensive lifestyle strategy for residents.
• Ensure exceptional resident experiences through tailored lifestyle services.

Skills

Leadership

Organizational Skills

Communication

Empathy

Event Planning

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Administration

Job description

The Director of Lifestyle will provide strategic leadership and oversight for the lifestyle services offered by the organization across all communities. This role will be instrumental in ensuring that the organization delivers exceptional resident experiences that promote wellness, engagement, and a sense of community. This role will oversee the creation of enriching, personalized lifestyles for residents, ensuring a vibrant, supportive, and inclusive atmosphere where residents can thrive socially, mentally, and physically. The Director of Lifestyle works closely with all departments to promote resident satisfaction and ensure the seamless integration of lifestyle programs within the overall care and operations of the facility.

RESPONSIBILITIES

Overall, the Director of Lifestyle's responsibilities will be focused on the following:

Strategy and Program Management:

1. Develop and implement a comprehensive lifestyle strategy that aligns with the organization's mission, vision, and values.
2. Oversee and manage the Facets, Fitness, and Luminations programs to ensure they are tailored to the interests and needs of residents.
3. Programs should foster physical, emotional, and social well-being and encourage meaningful engagement.

Resident Engagement & Satisfaction:

1. Ensure that the organization delivers exceptional resident experiences through its lifestyle services, including dining, wellness, activities, and social programs.
2. Design experiences that are resident-centered and designed to promote social interaction, cognitive stimulation, physical activity, and emotional wellness.
3. Regularly assess resident satisfaction through surveys and adjust as needed to meet their needs.
4. Establish and maintain high standards for service quality and resident satisfaction.
5. Assist with recruiting, selecting, and developing a highly skilled and motivated team of lifestyle professionals.
6. Provide leadership and support to community departments for programming needs.
7. Provide training, mentorship, and support to ensure the team is engaged and properly equipped to offer exceptional programming.

Community Engagement & Partnerships:

1. Establish and maintain partnerships with local community organizations, entertainers, volunteers, and wellness providers to bring outside resources, talent, and activities into the community.
2. Ensure field trips, special events, and community outreach programs are held in accordance with Grand Living standards at each community.

Event Planning & Coordination:

1. Assist with planning and organizing special events, including holiday celebrations, themed gatherings, and cultural activities that align with the interests of residents.
2. Ensure events are inclusive and accessible to all residents.

Resident and Family Communication:

1. Keep residents and their families informed about upcoming activities, events, and programs through newsletters, bulletin boards, and one-on-one communications.
2. Actively seek feedback from residents and families to ensure programs remain relevant and responsive.
3. Build and maintain strong relationships with residents, families, and the community.

Health & Wellness Focus:

1. Incorporate wellness initiatives into lifestyle programming, such as exercise classes, nutrition programs, and mental health support, in collaboration with the health and wellness department.
2. Promote holistic well-being in all activities.

Budget Management:

1. Manage the lifestyle program budget, ensuring cost-effective planning and resource allocation.
2. Review expenses, negotiate contracts with vendors, and ensure adherence to financial guidelines while maintaining a high standard of program delivery.

Compliance & Safety:

1. Ensure all lifestyle programs and activities comply with safety standards, regulatory requirements, and company policies.
2. Promote a safe and secure environment during all events and activities.
3. Continuously assess, evaluate, and improve the lifestyle programs to meet the evolving needs and interests of residents.
4. Stay current on industry trends and innovative programming approaches in senior living.

QUALIFICATIONS

Education and Experience:

1. Bachelor’s degree in hospitality management, business administration, or a related field, highly preferred.
2. Five (5) or more years of experience in leading lifestyle programs within the hospitality or senior living industry.
3. Three (3) or more years of experience in leadership roles.
4. Proven track record of success in managing lifestyle services in a luxury senior living environment.
5. Strong understanding of the needs and challenges of aging populations, including those with physical, cognitive, or emotional impairments.
6. Excellent leadership, organizational, and interpersonal skills, with the ability to manage and motivate a team.
7. Strong communication skills, both verbal and written, with the ability to engage with residents, families, and staff effectively.
8. Ability to create a warm, engaging, and inclusive environment that encourages resident participation.
9. Experience managing budgets and resources, with a focus on cost-effectiveness without compromising quality.
10. Ability to handle sensitive situations with empathy and professionalism.
11. Passion for providing exceptional resident experiences and promoting wellness.

Other:

1. Reside in Texas, Florida, or Iowa for remote work, required.
2. Experience in programming for individuals with dementia or other cognitive impairments.
3. Knowledge of the latest trends in senior lifestyle and wellness programming.
4. Experience with event planning, community outreach, or working with volunteers. Fully remote based in Florida or Texas.
5. Ability to travel, occasionally extensively, to Grand Living communities.

BENEFITS

We offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution (100% vesting at 12 months of service), 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

EQUAL EMPLOYMENT OPPORTUNITY

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.