Sr. Director of Lifecycle Services

Duravant; Jonesboro (AR); On-site; < USD 1,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefit packages

Education and training programs

Paid holidays and paid time off

Job summary

Duravant is seeking a Director of Lifecycle Services in Jonesboro, AR. This senior role involves leading service departments, enhancing customer satisfaction, and developing strategic roadmaps for aftermarket services.

The ideal candidate should possess a Bachelor's degree, significant management experience, and expertise in operational logistics and capital equipment. A focus on driving financial performance and innovation in service offerings is crucial.

Competitive compensation and comprehensive benefits are provided.

Qualifications

• 10+ years of work experience with 5 years in a management position.
• Experience with capital equipment.
• Ability to travel 25-30% of the time.

Responsibilities

• Lead customer satisfaction across aftermarket business.
• Coach and grow a team of technical employees.
• Create a strategic roadmap for aftermarket services.
• Seek methods to grow revenue and satisfaction while managing expenses.
• Define strategy for new service products.
• Conduct market analysis for service offerings.

Skills

Leadership

Customer Satisfaction

Market Analysis

Operations and Logistics

Manufacturing Knowledge

Education

Bachelor's Degree in a technical or business field

MBA preferred

Job description

Job Details

Title: Director of Lifecycle Services

Level: Senior

Location: Jonesboro, AR 72401

Position type: Full Time

Education Level: 4 Year Degree

Salary Range: $0.01 - $0.02

Travel: up to 25% of the time

Shift: Day

Job Category: Manufacturing

Overview

Lifecycle Services is Duravants brand for service, supporting customers worldwide with parts and service solutions. The Director of Lifecycle Services will lead the FMH Conveyors parts and service departments, driving strategy, financial performance, and customer satisfaction.

Responsibilities

• Provide leadership to ensure a high level of customer satisfaction across all touch points with our aftermarket business, including accessing aftermarket parts, technical support and on-site services.


• Coach, mentor and grow a team of highly technical employees.


• Create the strategic roadmap for aftermarket to exceed financial and operational targets.


• Continuously seek methods to grow revenue, increase margin levels and optimize customer satisfaction while maintaining operational expenses and profitability consistent with budgets.


• Define overall strategy for new and emerging service products and offerings.


• Conduct market analysis to develop service products and offerings (e.g., contracts, extended warranties, customer training) that respond to customer needs and market opportunities.


• Prepare product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.


• Direct and coordinate promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in the industry.


• Establish and manage strong working relationships and influence across Duravants Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.

Position Requirements

• Bachelors Degree in a technical or business field; MBA preferred.


• 10+ Years of work experience; 5 years in a comparable management position.


• Experience working with capital equipment.


• Ability to travel up to 25-30% of the time.


• Strong understanding and experience in operations and logistics.


• Knowledge of manufacturing and engineering processes.

Benefits

• Competitive compensation.


• Comprehensive benefit packages designed to support employees health, well-being, and financial security.


• Education and training programs, including an educational assistance program.


• Paid holidays and paid time off.

Physical Requirements

Frequently required to sit, stand, walk, talk, or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.