Field Service Technician - Memphis, TN

Duravant; Memphis (TN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401-K

Paid Time Off

Paid Holidays

FSA/HSA

Life Insurance

Short/Long Disability

Job summary

FMH Conveyors, part of the Duravant family, is seeking a Field Service Technician to perform installation, commissioning, preventive maintenance, and repairs at customer sites. The role requires strong electro-mechanical skills, PLC programming, and the ability to travel up to 80%.

The ideal candidate has a related degree and 3 years of field experience with mechanical, electrical, and automation systems, including AB CompactLogix and RSLogix software.

Qualifications

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.
• 3 years’ experience with mechanical, electrical, pneumatic components and HMI.
• 3 years’ experience diagnosing, troubleshooting and repairing electronics and mechanical problems in the field.
• AB CompactLogix PLC and RSLogix500/5000 programming experience with minor PLC modifications.

Responsibilities

• Perform installation, commissioning, preventive maintenance, emergency repairs and training at customer sites.
• Conduct site visits, explain job scope and ensure customer understanding of operations.
• Meet service delivery goals: response time, first-time fix, and customer satisfaction.
• Provide equipment reliability feedback and collaborate on improvements.
• Maintain paperwork, timesheets, CRM entries and expenses accurately.

Skills

Electro-mechanical troubleshooting

PLC programming

VFD configuration

schematics interpretation

Driver's license

Education

AAS/BS in Mechatronics/EE/Industrial Electronics

High School diploma

Tools

AB CompactLogix

RSLogix500/5000

Job description

Job Details

• Level: Experienced
• Job Location: Memphis, TN
• Position Type: Full Time
• Education Level: High School
• Salary Range: $0.01 - $0.02 Hourly
• Travel Percentage: Up to 75%
• Job Shift: Any
• Job Category: Manufacturing

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

Benefits

• Compensation: competitive compensation
• Benefits: comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: education and training programs which include an educational assistance program
• Time Off: paid holidays and paid time off
• Driven Team Members: cross‑functional, collaborative environment focused on delivering results
• Values: Do What's Right, Champion Customer Success, Respond Fast, Deliver Faster, Work Together, Win Together, Ignite What's Next.
• Culture: driven by our number one asset - our employees, and their successes
• Doing Good: volunteer opportunities throughout the year

Field Service Technician – Lifecycle Services

FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start‑up/commissioning, preventive maintenance, emergency repairs, audits, and training.

Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.

This is a full‑time, travel position (up to 80%).

What You’ll Be Doing:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration.
• Conduct site visit meetings with customer contacts to explain job scope and work completed and conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Achieve service delivery goals including response time, first‑time fix, and customer satisfaction rates.
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Comply with industry, company, and customer safe working practices.
• Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality.
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters.

What We’re Looking For:

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.
• 3 years’ experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI.
• 3 years’ experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field.
• AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs.
• Interpret complex technical information involving mechanics and electronics, including schematics.
• Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations.
• Valid drivers’ license and ability to qualify for a US passport.

Typical Physical Demands

While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

About FMH Conveyors

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

Salary and Benefits

We offer our team members a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401‑K, Paid Time Off, and Paid Holidays.