Director of Learning & Development

Towne Insurance; Norfolk (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Excellent benefits

401K & matching

Tuition reimbursement

Job summary

Towne Insurance is hiring a Director of Learning and Development to design, implement, and manage training and professional development programs that boost employee skills, engagement, and career growth.

The role partners with senior leadership, HR, and SMEs to align learning initiatives with organizational goals and business needs, while ensuring compliance with AML/BSA and related regulations.

Qualifications

• Bachelor's degree in HR, business, education, or related field.
• Proven experience designing and leading training programs.
• Strong facilitation, presentation, and collaboration skills.
• Knowledge of Property & Casualty and/or Life & Health insurance is a plus.

Responsibilities

• Design, implement, and manage training and professional development programs.
• Partner with senior leadership, HR, and SMEs to align initiatives with goals.
• Create and coordinate training sessions and internal staff development.
• Develop tools, resources, and guidelines for effective delivery.
• Oversee technical training and procedures for M&A actions.
• Design career development plans aligned with objectives.
• Direct quality control and training team in updated methods.
• Ensure compliance with legal and regulatory requirements.

Skills

Leadership

Training design

Facilitation

LMS proficiency

HR software

Education

Bachelor's degree in HR/Business/Education

Tools

LMS

HRIS

Reporting tools

Job description

Join us at Towne Insurance! Your Career. Your Future. Your Towne. Towne Insurance is hiring a Director of Learning and Development who will be responsible for designing, implementing, and managing training and professional development programs that enhance employee skills, productivity, engagement, and career growth. This role partners with senior leadership, department heads, HR, and internal and external subject matter experts to align learning initiatives with organizational goals and business needs.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About The Role

• Training Program Development: Design, implement, and evaluate training and professional development initiatives to enhance employee skills, productivity, and engagement.
• Create and coordinate training sessions as needed and develop internal staff to support instruction in specialized subject areas.
• In partnership with Marketing, create, maintain, and provide training tools, resources, procedures, and guidelines to support effective implementation.
• Create and oversee technical training and procedures for M&A actions.
• Design and implement career development plans tailored to both individual employee goals and organizational objectives.
• Direct quality control and training team members in applying updated methods to facilitate skill development.
• Partner with department heads and senior leadership to identify learning needs and support organizational objectives.
• Coordinate with Enterprise Learning and Development teams to maintain consistent training processes, procedures, and guidelines.
• Demonstrate a commitment to employee welfare and uphold values aligned with Towne’s mission of fostering an inclusive and welcoming environment throughout all curriculums.
• Ensure training and development activities comply with applicable legal and regulatory requirements.
• Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Skills And Experience You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Development, or related field.
• Proven experience in training, learning and development, talent development, or organizational development, with leadership or team management experience.
• Strong understanding of Property & Casualty and/or Life & Health Insurance.
• Strong facilitation, instructional design, presentation, communication, and interpersonal skills.
• Ability to manage multiple learning initiatives and priorities in a fast-paced environment.
• Proficiency with HR software, learning management systems, training tools, and reporting platforms.
• High level of collaboration, initiative, sound judgment, and adaptability.

Bonus Points If You Have

• Leadership and soft skills, including the ability to lead a team, solve problems, communicate clearly, and manage details effectively.
• Analytical mindset with experience evaluating training effectiveness and using data to guide learning decisions.

What We Offer

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Employee discounts
• Identity theft protection
• Tuition Reimbursement
• Paid Training Opportunities
• Paid Parental Leave
• Wellness Plan
• Volunteer Opportunities

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

#insurance