Director of Learning & Development

Shepherd Insurance; Carmel (AR); On-site; USD 120,000 - 180,000; Full time

Job summary

Shepherd Insurance seeking a Director of Corporate Training to design and scale learning across the agency. You will partner with executives, departments, and SMEs to build programs that boost performance, onboarding, and technology adoption.

You will lead a training team, establish standards, evaluate new platforms, and use data to show ROI. This role requires strong leadership, strategic thinking, and the ability to travel to remote offices.

Qualifications

• Develop and execute the organization's corporate training strategy aligned with business goals.
• Create a long-term vision for employee development and skills advancement.
• Establish training standards and best practices across units.
• Lead design and continuous improvement of onboarding and leadership programs.
• Evaluate learning technologies to boost engagement and effectiveness.
• Mentor a team of Corporate Trainers and a Learning & Development Manager.
• Set goals and development plans for direct reports.
• Collaborate with leaders to improve workflows through learning solutions.
• Measure ROI and analyze training data to show value.

Responsibilities

• Develop and execute the organization's corporate training and learning strategy in alignment with business objectives, company culture, and growth initiatives.
• Create a long-term vision for employee development, professional growth, technology adoption, and skills advancement.
• Establish training standards, methodologies, and best practices across all business units.
• Lead the design, implementation, and continuous improvement of learning programs that support new hire onboarding, ongoing development, compliance, leadership development, and technical training.
• Evaluate emerging learning technologies, platforms, and methodologies to enhance employee engagement and effectiveness.
• Lead, develop, and mentor a team consisting of Corporate Trainers and a Learning & Development Manager.
• Establish goals, performance expectations, and development plans for direct reports.
• Foster a culture of continuous learning, accountability, collaboration, and innovation within the training team.
• Oversee the development and delivery of instructor-led, virtual, self-paced, and blended learning programs.
• Ensure consistency and quality across all training materials, curriculum, learning paths, and employee development initiatives.
• Direct training efforts related to agency management systems and technology platforms including, but not limited to, AMS 360, ImageRight, InsuredMine, PL Rater, Informer, Total CSR, and future technology implementations.
• Collaborate with department leaders to improve workflows, operational processes, and employee performance through targeted learning solutions.
• Serve as a trusted advisor to leadership regarding training and development programs, and initiatives.
• Analyze employee performance data, training participation, learner feedback, and proficiency assessments to identify trends and improvement opportunities.
• Utilize reporting and data analytics to measure return on investment and demonstrate the value of learning initiatives.
• Conduct training needs assessments and organizational skill gap analyses to support workforce planning.
• Ensure training documentation, curriculum materials, and learning resources remain current and aligned with organizational needs.
• Assist in data integrity and immersion efforts across the agency.
• Attend meetings and complete special projects as needed.
• Perform other related duties as assigned.

Skills

Leadership

Coaching

Relationship-building

Training analytics

Presentation skills

Facilitation

Project management

Problem solving

Influencing

Travel readiness

Audience engagement

MS Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

AMS 360

ImageRight

InsuredMine

PL Rater

Informer

Total CSR

Microsoft Office (Word, Excel, PowerPoint)

Job description

Shepherd Insurance seeking a Director of Corporate Training to design and scale learning across the agency. You will partner with executives, departments, and SMEs to build programs that boost performance, onboarding, and technology adoption.

You will lead a training team, establish standards, evaluate new platforms, and use data to show ROI. This role requires strong leadership, strategic thinking, and the ability to travel to remote offices.