Director of IT Services - MS - Medicaid

My3Tech; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

My3Tech is a leading IT services provider seeking an experienced IT infrastructure leader to oversee daily operations, ensuring availability and performance of enterprise systems and services across the organization. You will supervise cloud, hosting, and network domains and drive reliability for critical platforms in Jackson, MS.

You will manage vendor relationships, review SOWs, lead hiring for infra teams, develop SOPs, and report weekly status to IT leadership.

Qualifications

• 10+ years experience managing enterprise IT operations and infrastructure.
• 8+ years experience in leadership or management roles.
• 2+ years experience managing AWS cloud environments (EC2, S3, IAM, VPC, CloudWatch, Landing Zone).
• 2+ years experience in enterprise networking (DNS, LAN/WAN, load balancing).
• 2+ years experience with enterprise monitoring/observability platforms.
• 2+ years experience managing IT service desk operations (SLA, incidents).
• 2+ years experience with IT vendor management, SOW development, procurement support.
• 2+ years experience with data protection and backup solutions.
• 2+ years experience with cybersecurity, compliance, and IT governance.
• Excellent written and verbal communication for executive audiences.
• Bachelor's degree or equivalent in IT/CS/MIS.

Responsibilities

• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
• Triage, assign, and track service tickets for cloud, hosting, and network services.
• Coordinate with network and systems teams on DNS changes, firewall rules, and access management.
• Lead incident response for major outages including root cause analysis and corrective actions.
• Manage vendor relationships with regular status calls and performance reviews.
• Review Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring for infrastructure and client support positions.
• Develop and update SOPs for ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

Skills

Enterprise IT operations

Leadership/management

AWS cloud management

Networking

Monitoring/observability

IT service desk management

Vendor management/SOW

Data protection/backups

Cybersecurity/compliance

Executive communication

Education

Bachelor's degree in IT/CS/MIS

Job description

The contractor shall perform the following duties on an ongoing basis:

• Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
• Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
• Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
• Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
• Manage vendor relationships through regular status calls, performance reviews, and escalation management.
• Review and contribute to Statements of Work, procurement documents, and contract renewals.
• Conduct interviews and manage hiring processes for infrastructure and client support positions.
• Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
• Prepare and deliver weekly status reports to IT leadership.
• Manage bi-annual assessment artifact collection and compliance documentation.

Required Skills/Experience

• Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure.-10+ Years
• Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel.-8+ Years
• Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures. -2 Years
• Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications. - 2 Years
• Experience with enterprise monitoring and observability platforms. -2 Years
• Experience managing IT service desk operations, including service-level management, incident management, and customer satisfaction measurement.- 2 Years
• Experience with IT vendor management, contract oversight, SOW development, and procurement support.- 2 Years
• Experience managing data protection and backup solutions.- 2 Years
• Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment.-2 Years
• Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences.-2 Years
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience. Bachelors or Higher

Preferred/Not Required

• Experience working in state or federal government IT environments, preferably within a Medicaid, healthcare, or human services agency.-No minimum requirement
• Experience with CMS interoperability mandates, including FHIR APIs and federal healthcare data exchange standards.-No minimum requirement
• AWS certifications: Solutions Architect, SysOps Administrator, or Cloud Practitioner.-No minimum requirement
• ITIL v4 Foundation or higher certification.-No minimum requirement
• Experience with identity and access management platforms.-No minimum requirement
• Experience with NoSQL databases and healthcare integration engines.-No minimum requirement
• Experience with infrastructure-as-code, CI/CD pipelines, and DevOps practices.-No minimum requirement
• Experience managing technology migrations from on-premises data centers to cloud environments-No minimum requirement
• Project Management Professional (PMP) or similar certification.-No minimum requirement
• Master's degree in a technology or management discipline.-No minimum requirement
• Experience with HIPAA Security Rule compliance and CMS ARC-AMPE security requirements.-No minimum requirement