Director of IT Services

Morris Business Solutions; Duncan (SC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits including a 401K with company match

Generous bonuses based on performance

Annual trips for top employees

Disability Insurance

401K with company match

Employee Assistance Programs

Training and Development Opportunities

Presidents Club Trip

Job summary

A family-run IT service provider in South Carolina is seeking a full-time Level 3 IT Tech Support Manager. This position requires overseeing IT support operations and handling high-level technical challenges. Candidates must have a minimum of 5 years in an IT role and management experience. Employee benefits include medical insurance, a 401K plan, and opportunities for growth.

Qualifications

• 5 years minimum experience in an IT field.
• 5 years minimum experience in a Management Position.
• Experience with installation and configuration of networks.
• Experience with MSP.
• Experience supporting users with Office 365 applications (to include MS Teams).
• Can take detailed notes and reports on clients.
• Ability to handle multiple tasks in rapid succession.
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred.
• IT related Associates or Bachelor’s Degree, or comparable experience.
• Experienced with FM Audit, Connectwise, or IT ticketing software.
• Experience writing SOPs.
• Experience with IP Phones.

Responsibilities

• Handle higher level technical issues for the company and clients.
• Manage and oversee Level I and II IT support operations.
• Ensure efficient and effective workflow.

Skills

Management experience

Attention to detail

Problem-solving skills

Experience with Office 365

Networking knowledge

Experience with IT ticketing software

Education

IT related Associates or Bachelor’s Degree

Tools

FM Audit

Connectwise

SQL servers

Office 365 (MS Teams)

IP Phones

FM Audit

ConnectWise

Job description

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site. Must have management experience and organization skills.

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Why work for Morris Business Solutions:

• Supportive and motivational team with a family style environment
• Competitive benefits including a 401K with company match
• Generous bonus and raises based on performance
• We are a growing company with plenty of room for career growth
• All-inclusive annual trip for top employees

Qualifications:

• 5 years minimum experience in an IT field
• 5 years minimum experience in a Management Position
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs
• Experience with IP Phones

Compensation and benefits:

• Medical Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands and Key West.