Level 1 IT Help Desk Tech Support

TEEMA Solutions Group; Duncan (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Training and Development Opportunities

Presidents Club Trip

Job summary

A technology solutions provider based in Duncan, South Carolina, is seeking a Level I IT Support Specialist. This on-site role involves providing first-level technical support and troubleshooting technology-related issues for internal employees. The ideal candidate will have at least one year of IT experience or a related degree. Competitive salary and comprehensive benefits package offered, including health insurance and paid time off.

Qualifications

• 1 year or more experience in the IT field.
• Must have a valid driver’s license and maintain a clean driving record.
• Physically capable of lifting a minimum of 20 lbs.
• Experience with installation, configuration and monitoring of small networks and firewalls.
• Experience with MSP.
• Experience supporting users with Office 365 applications (to include MS Teams).
• Experience with FM Audit a plus.
• Experience with IP Phones.

Responsibilities

• Provide first-level technical support to end-users.
• Maintain accurate records of support requests.
• Diagnose and troubleshoot hardware and software issues.
• Ability to handle multiple tasks in rapid succession.
• Maybe asked to participate in training and development opportunities as necessary.

Skills

Problem-solving skills

Technical support

Ability to handle multiple tasks

Time management

Education

IT related Associates or Bachelor's Degree or comparable experience

Tools

Office 365

SQL servers

Active Directory

Office 365 / MS Teams

IP Phones

Firewalls

Job description

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently.

This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Who is Morris Business Solutions:

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting‑edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family‑run business, and we treat all our employees like family. Join our team and take our business to new heights!

Responsibilities / Qualifications:

• Provide first-level technical support to end-users via phone, email, or in person
• Maintain accurate records of all support requests and resolutions in our ticketing system
• Ability to handle multiple tasks in rapid succession
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
• Must have a valid driver’s license
• Must maintain a clean driving record
• Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
• Strong problem‑solving skills and a passion for technology
• Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills:

• 1 year or more experience in IT field
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experience working with active directory, VPN, and SQL servers
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Experienced with FM Audit a plus
• Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:

• Health Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.