Director of IT Services

Morris Business Solutions - A Technology Company; Duncan (SC); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with company match

Company paid Life Insurance

Paid Time Off plus Paid Holidays

Yearly Raises

Employee Assistance Programs

Training and Development Opportunities

Presidents Club Trip

Job summary

Morris Business Solutions is seeking a full-time Level 3 IT Tech Support Manager to handle higher-level technical issues for the company and clients. You will oversee Level I and II IT support operations, ensuring efficient workflows, with on-site work in Duncan, South Carolina and 10% travel in SC/NC.

Must have management experience and strong organization skills. We offer growth opportunities and a family-run environment with competitive benefits and annual raises.

Qualifications

• 5+ years in IT field
• 5+ years in a management position
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting Office 365 apps including MS Teams
• Ability to take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and problem-solving
• Experience with AD, VPN, and SQL servers preferred
• IT-related degree or comparable experience
• Experience with FM Audit, ConnectWise or IT ticketing software
• Experience writing SOPs
• Experience with IP phones

Skills

Management experience

Team leadership

Technical troubleshooting

Documentation and reporting

multitasking

Education

IT-related associate or bachelor’s degree or equivalent

Comparable IT experience

Tools

FM Audit

ConnectWise

IT ticketing software

Job description

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site. Must have management experience and organization skills.Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Why Work For Morris Business Solutions

• Supportive and motivational team with a family style environment
• Competitive benefits including a 401K with company match
• Generous bonus and raises based on performance
• We are a growing company with plenty of room for career growth
• All-inclusive annual trip for top employees

Qualifications

• 5 years minimum experience in an IT field
• 5 years minimum experience in a Management Position
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs
• Experience with IP Phones

Compensation And Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands and Key West.