Director of IT & Enterprise Systems | NetSuite, Salesforce, Stripe/Payments, Avalara/Tax, Celigo/iPaaS, Okta/IAM, Cloud & Cybersecurity

KORE1; Pullman (WA); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Temporary housing

Job summary

KORE1, a nationwide staffing and recruiting solutions provider, seeks a Director of Information Technology for a direct-hire role in Pullman, WA. The position leads IT strategy, enterprise applications, cybersecurity, and offshore teams to drive digital transformation.

The candidate will partner with leaders to deliver secure, scalable technology across manufacturing and business processes, with onsite preference and hybrid flexibility possible.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field; advanced degree preferred.
• 12+ years of relevant technology experience with leadership of cross‑functional teams.
• A proven track record owning enterprise technology functions including ERP/CRM, cloud, and cybersecurity.
• Hands-on experience with NetSuite and Salesforce is required.
• A strong understanding of manufacturing processes and ERP workflows.

Responsibilities

• Provide strategic and operational leadership for IT, cybersecurity, and enterprise applications.
• Lead technology vendors, offshore teams, and MSPs to deliver cost‑effective operations.
• Drive digital transformation, automation, and scalable system integration.
• Oversee disaster recovery, data protection, and IT governance.
• Ensure alignment with Finance, Sales, Operations, and Manufacturing on tech initiatives.

Skills

Leadership

Strategic planning

Vendor management

Cybersecurity

Cloud infrastructure

Communication

Budgeting

Cross-functional collaboration

Education

Bachelor's degree in Computer Science

Master's degree or MBA preferred

Tools

NetSuite

Salesforce

Stripe

Avalara

Celigo/iPaaS

Okta/IAM

AWS/Azure/GCP

Jamf

Job description

Director of IT & Enterprise Systems | NetSuite, Salesforce, Stripe/Payments, Avalara/Tax, Celigo/iPaaS, Okta/IAM, Cloud & Cybersecurity

Location: Pullman, WA | Onsite preferred; hybrid flexibility may be considered

Compensation: $145,000–$160,000 base salary. Exceptionally qualified candidates above budget may be considered; No established annual bonus; a 10% annual bonus may be considered for approval.

Relocation Assistance: Approved as a services-based budget with a possibility of 3 weeks of temp housing.

KORE1, a nationwide provider of staffing and recruiting solutions, is seeking a Director of Information Technology for a direct-hire opportunity with our client in Pullman, WA.

Our client is an innovative agricultural technology company combining science, sensors, and software to deliver solutions for agriculture and food safety. Its technology helps customers transform sensor data into actionable insights, improve resource efficiency, and automate business processes.

Position Summary

The Director of Information Technology provides strategic and operational leadership for the organization's technology functions, overseeing infrastructure, enterprise applications, cybersecurity, and technology operations. Reporting to the Chief Information Officer (CIO), this role partners with business leaders to deliver secure, scalable technology solutions that drive operational excellence, digital transformation, and business growth.

The Director leads internal and offshore technology teams, manages key technology vendors, and champions innovation through systems integration, process automation, and continuous improvement.

This is a broad, hands‑on leadership role requiring ownership across business systems, manufacturing operations, cloud infrastructure, information security, and end‑user technology.

A previous Director-level title is not required.

Key Responsibilities

Strategic Leadership

• Collaborate with the CIO to define and execute the company's technology strategy, policies, and digital transformation initiatives.
• Evaluate emerging technologies to drive innovation and ensure competitive advantage.
• Develop technology budgets, forecasts, and investment strategies aligned with business priorities.
• Provide thought leadership and systems thinking, with the ability to see across platforms, processes, and teams to design scalable, integrated technology solutions.
• Evaluate cloud infrastructure expenditures, including CapEx versus OpEx, service tiering, usage, and cost optimization.
• Partner cross-functionally with Finance, Sales, Security, Operations, Manufacturing, and business leadership.
• Communicate complex technical concepts clearly to nontechnical audiences.
• Foster a culture of accountability, continuous improvement, and customer service.
• Understand how manufacturing, marketing, sales, and finance operations intersect with enterprise technology and business processes.
• Oversee technology infrastructure, networks, cloud systems, and enterprise applications to ensure high availability, scalability, and resilience.
• Lead technology architecture planning, system integration, and lifecycle management of enterprise systems.
• Manage offshore resources and partnerships with managed service providers (MSPs) to optimize operations and cost efficiency.
• Establish disaster recovery, business continuity, and data protection strategies.
• Oversee cloud infrastructure and Infrastructure as Code (IaC), including networking, VPNs, subnet configurations, access controls, and security hardening.
• Support a predominantly cloud-based environment, including internally developed applications hosted on Google Cloud Platform (GCP).
• Manage technology environments supporting Windows-based manufacturing operations and Mac-based development teams.

Business Systems & Applications

• Provide leadership and governance for enterprise business systems, including Salesforce (CRM), NetSuite (ERP), Stripe (payments), Avalara (tax compliance), and Okta (identity and access management).
• Partner with Finance, Sales, Operations, Manufacturing, and other departments to optimize workflows and integrate business systems.
• Oversee system administration, upgrades, vendor management, and application performance.
• Support manufacturing ERP processes, including inventory management, purchase orders, and work order processing.
• Oversee connected business applications and workflows, including CRM, CPQ, marketing automation, and DocuSign.
• Drive improvements to ETL processes and system integrations using Celigo or comparable integration and ETL platforms.
• Establish greater internal ownership of data synchronization jobs, mapping, and transformation processes currently supported by external vendors.
• Support the transition away from legacy data warehouses and traditional BI dependencies toward more direct, real‑time access to operational information.
• Build and maintain strong relationships with technology vendors, SaaS providers, and service partners.
• Negotiate contracts, manage renewals, and drive cost optimization strategies.
• Ensure vendors deliver against SLAs, compliance standards, and performance expectations.
• Regularly evaluate vendor performance and introduce new partners to support innovation and efficiency.

Cybersecurity & Compliance

• Ensure robust cybersecurity frameworks and compliance with industry standards and regulations.
• Manage risk assessments, vulnerability management, and incident response protocols.
• Partner with compliance, legal, and risk teams to meet governance requirements.
• Oversee information security, endpoint protection, mobile device management (MDM), data loss prevention (DLP), and identity and access management.
• Support security technologies and controls involving Jamf, Okta, Palo Alto, Juniper, and role-based access control (RBAC).
• Coordinate with external security and compliance providers for audits, penetration testing, and related assessments.

Operational Excellence

• Lead day‑to‑day technology operations, including helpdesk, system administration, and end‑user support.
• Drive process automation and workflow optimization across departments to reduce manual touchpoints.
• Streamline business processes by integrating and enhancing enterprise systems, improving data flows, and eliminating redundancies.
• Partner with Finance to enhance financial reconciliation processes, leveraging automation between systems such as NetSuite, Stripe, and Avalara.
• Implement IT service management (ITSM) frameworks for continuous improvement and efficiency.
• Monitor KPIs and service‑level agreements (SLAs) to ensure technology performance, cost‑effectiveness, and reliability.
• Champion a data‑driven culture, ensuring business leaders have accurate, timely, and reconciled information for decision‑making.
• Support the responsible adoption and governance of AI technologies, including access controls, data protection, and enterprise usage policies.
• Collaborate on governance for tools and agentic workflows involving technologies such as Gemini, Claude, Codex, and Model Context Protocol (MCP) integrations.
• Build, mentor, and lead a high‑performing technology team across infrastructure, applications, security, and support.
• Foster a culture of accountability, innovation, and collaboration.
• Effectively manage and coordinate offshore technology teams to ensure consistent global support coverage.
• Oversee internal business systems and information security resources, alongside managed service providers and external specialists.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree or MBA preferred.
• 12+ years of relevant technology experience, including at least 5 years managing cross‑functional teams at the departmental or enterprise level.
• Broad experience owning enterprise technology functions, including business systems, cloud infrastructure, cybersecurity, and technology operations. A prior Director title is not required.
• Hands‑on experience with NetSuite and Salesforce is required.
• Strong understanding of manufacturing business processes and ERP workflows, including inventory management, purchasing, and work order processing.
• Experience with enterprise business applications such as Stripe, Avalara, and Okta.
• Experience with ETL processes, system integrations, data mapping, and synchronization jobs; Celigo (iPaaS) or comparable tools preferred.
• Proven expertise in cloud infrastructure, enterprise applications (ERP/CRM), and cybersecurity frameworks; AWS experience preferred, with Azure or GCP experience relevant.
• Experience with Infrastructure as Code (IaC), cloud networking, security controls, and infrastructure cost optimization.
• Strong knowledge of technology governance, compliance standards (ISO 27001, SOC 2, GDPR, etc.), and risk management.
• Familiarity with endpoint management, MDM, DLP, identity and access management, and technologies such as Jamf, Okta, Palo Alto, and Juniper preferred.
• Track record of managing offshore resources, technology vendors, and MSPs to deliver operational excellence.
• Demonstrated experience in digital transformation, business process automation, and modern technology operations.
• Strong business acumen and understanding of how technology supports manufacturing, finance, sales, and marketing.
• Familiarity with AI governance, enterprise AI tools, and agentic frameworks preferred.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to balance strategic vision with operational execution.
• Strategic thinker with a business‑first mindset, strong leadership capabilities, and a results‑driven approach.
• Strong vendor management, contract negotiation, and technology partnership skills.
• Resilient under pressure, with sound decision‑making skills and the ability to adapt to changing technology and business needs.
• Must be legally authorized to work in the United States. Employment visa sponsorship or transfers are generally not available.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions of up to 4% after the first year.
• Paid time off, sick leave, and 11 paid holidays.
• Ongoing learning and development opportunities.
• Opportunities for career advancement.
• Company‑paid life and disability insurance.
• Health savings account (HSA) and flexible spending account (FSA) options.
• Collaborative, inclusive work environment with team‑building activities and company events.
• Relocation assistance available for qualified candidates. (Sign on bonus towards services with 3 weeks of temp housing if needed).