Director of IT Central Services

Vertex Education; Headquarters (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Unlimited flexible paid time off

Comprehensive medical, dental, and vision benefits

401(k) plan with 6% employer match

Mentoring and funding for professional development

Job summary

Vertex Education is seeking an experienced IT Manager to manage internal IT services at the Arizona headquarters. This role includes overseeing IT infrastructure, ensuring seamless hybrid work, and leading the help-desk team to provide exceptional support. The ideal candidate has over 7 years of IT management experience, a Bachelor's degree in a relevant field, and strong leadership skills.

In addition to a competitive salary, the position offers benefits like unlimited paid time off, comprehensive health insurance, and a 401(k) plan with employer match.

Qualifications

• 7+ years of experience in IT management with knowledge in data and security.
• Strong leadership and communication skills.
• Experience with post-merger integrations preferred.

Responsibilities

• Lead IT central services and report to the COO.
• Manage corporate devices and ensure compliance with security protocols.
• Develop and manage the annual IT budget.

Skills

Leadership

IT management

Infrastructure management

Cloud architecture (Azure)

Budget management

Team building

Technical issue resolution

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft

VMware

Workday

Zendesk

GSuite

Slack

Job description

Responsibilities

• Lead strategy and operations of internal IT central services, reporting to the COO.
• Oversee the IT infrastructure, including network architecture, virtualization, cloud, and data center operations.
• Ensure hybrid and remote work environments deliver seamless connectivity, scalability, data integrity, and compliance.
• Lead the help‑desk team to provide top‑tier support and resolve technical issues rapidly.
• Manage corporate devices, mobile device configurations, software deployments, and updates with proper licensing.
• Implement and maintain security protocols, ensuring compliance with data protection regulations across platforms such as Workday, Zendesk, GSuite, Slack, and Microsoft.
• Measure and analyze IT system performance using key metrics to identify and implement continuous improvement.
• Deliver exceptional service by achieving daily SLAs and ensuring high internal customer satisfaction.
• Lead post‑merger and acquisition IT integrations, aligning systems, networks, data, and platforms.
• Develop and manage the Central Services annual budget, allocate resources, and assess ROI.
• Drive innovation and adapt IT strategies to incorporate emerging technologies and evolving business needs.
• Build and develop a high‑performance team, including talent acquisition, professional development, and retention strategies.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 7+ years of experience in IT management with deep knowledge of data, systems, security, and infrastructure.
• Strong leadership, communication, and team‑building skills, with a history of aligning IT services with organizational goals.
• Proven experience managing budgets, ROI assessments, and optimizing resource allocation.
• Deep understanding of security protocols, compliance regulations, disaster recovery, and industry best practices.
• Expertise in infrastructure management, including cloud architecture (Azure), network design, virtualization (VMware), data center operations, and Windows system administration.
• Ability to adapt to rapidly changing technologies and integrate new solutions into operational frameworks.
• Experience with post‑merger and acquisition integrations and standardization.
• Previous director‑level experience preferred.

Background Checks

• Pass a criminal history background check.
• Maintain a valid IVP Level One Fingerprint Clearance Card.

Physical & Travel Requirements

• Periodic travel between campuses; local and in‑state travel required.
• Occasional lifting of up to 25 pounds.
• Extended periods of sitting, phone conversations, and concentration may be required.

Benefits & Compensation

• Industry‑leading pay, rewards, referral bonuses, and unlimited flexible paid time off.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with 6% employer match.
• Mentoring and funding for professional development and training.

Equal Opportunity

We celebrate diversity, treat all with fairness and respect, and are an equal opportunity employer.