Senior Director, Software Engineering

ChenMed; Town of Florida (NY); On-site; USD 198,000 - 282,857; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Career development opportunities

Job summary

ChenMed is seeking a Senior Director of Software Engineering to lead technology initiatives within their rapidly expanding team. This role involves managing IT service delivery, ensuring optimal performance, and developing strategic goals across multiple units.

The ideal candidate will have at least 8 years of experience in IT management, a strong understanding of project management, business acumen, and a commitment to team development. The position offers a competitive salary range of $198,000 – $282,857 and comprehensive benefits.

Qualifications

• Minimum of 8 years’ work experience in an IT position with increasing management responsibilities.
• Experience designing, engineering, implementing, and operating enterprise infrastructures.
• Fluency in English, both spoken and written.

Responsibilities

• Manage and lead technology-related activities within IT Service Delivery.
• Monitor performance of IT systems to determine cost and productivity levels.
• Define strategy and processes for functional IT areas.

Skills

Business acuity

Project management

Communication skills

Critical thinking

Technical management

Education

BA/BS degree in Computer Science or related field

Master’s degree in IT

Tools

Microsoft Office Suite

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Senior Director of Software Engineering is responsible for technology business leadership and vision. The incumbent provides and maintains a single source of consistent information on all IT services delivered to business, ensures and verifies service performance against stated Service Level Agreements while overseeing and managing a vertical within the IT organization. The incumbent is accountable for day‑to‑day service operations and performance, and establishes and directs the strategic long‑term goals, policies and procedures for development, service, operations, COTS applications or application development environments, supporting a national business across multiple business units.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Manages, coordinates, plans and leads technology-related activities within a single, functional IT Service Delivery domain including analysis, development, and administration of tactical initiatives within that functional area; provides leadership and customer support by meeting staffing needs through hiring, training, counseling, evaluating, supervising and managing direct reports.
• Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements.
• Helps define strategy and processes for one or more functional IT areas.
• Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets.
• Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements.
• Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved.
• Defines and develops the overall service measurement framework that determines service efficiency.
• Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness.
• Guides direct reports and peers in functional job area regarding policies, practices and procedures.
• Manages team(s) for IT functional area in which they operate (i.e. operations, infrastructure, support, clinical apps, etc.); supports and leads associate resource managers and peers; manages 6–8 professional and para-professional level employees on a single or multiple teams; sets goals and objectives for achievement of operational results; coaches, reviews and delegates work to team.
• Builds direct team, as well as influences team members of the functional area; cultivates opportunities to improve team morale and function wherever possible; evaluates interactions with cross functional teams and encourages collaboration.
• Ensures consistent delivery for all direct reports, teams and functional areas in sphere of responsibility; monitors well‑being and needs of team members and acts as required to ensure ongoing success.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Highly-developed business acuity and acumen.
• Solid understanding of the technology being applied by the team within the functional area, as well as other related functional areas; strong understanding of leadership best practices and company standards.
• Excellent working knowledge of computer systems, security, network and system administration, databases and data storage systems, and phone systems.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on information technology and operations best practices.
• Excellent knowledge of technical management, information analysis and/or computer hardware/software systems.
• Fundamental knowledge in data center management and data governance.
• Hands‑on experience with computer networks, network administration and/or network installation.
• Mostly self‑directed with minimal to no direct supervision; expectation of weekly touchpoints with leader.
• Proven ability to manage personnel through the accomplishment of business delivery for team; encourages career growth and personal growth for all team members.
• Ability to positively impact peer‑to‑peer interactions, leading by example; must possess the ability to effectively address any potential dysfunctions.
• Excellent written and verbal communication skills.
• Ability to effectively communicate with business stakeholders, managers in other functional areas and directors in own functional area.
• Skilled in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e‑mail and presentation software.
• Ability and willingness to travel locally, regionally and nationwide up to 15% of the time.
• Spoken and written fluency in English.
• This job requires use and exercise of independent judgment.

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree in Computer Science, Information Systems, Information Technology or a closely related field required; or additional experience above the minimum may be considered in lieu of the required education on a year‑for‑year basis.
• Master’s degree in a related IT discipline preferred.
• A minimum of 8 years’ work experience in an IT position with increasing management responsibilities required; preferably including experience in a hyper‑growth company with a demonstrated track record of IT accomplishments.
• Experience designing, engineering, implementing, and operating enterprise infrastructures required.
• Experience with Information Security concepts, tools and best practice preferred.
• Information Technology Infrastructure Library (ITIL) Foundation or similar certification a plus.

PAY RANGE:

$198,000 – $282,857 Salary.

EMPLOYEE BENEFITS:

Competitive compensation, comprehensive benefits, career development and advancement opportunities, and work‑life balance. The benefits package includes health, dental, vision, 401(k) with company match, paid time off, and additional perks.