Director of IT and Workplace

Hippocratic AI Inc.; Menlo Park (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Hippocratic AI Inc. in Menlo Park is hiring a Director of IT & Workplace to own the employee technology platform and the physical environment the company runs on. You’ll lead a small team and own budgets, controls, and integration of acquisitions.

The role covers identity, endpoints, SaaS portfolio, MDM, networking, and security posture across HIPAA and SOC 2 programs, plus space planning, AV, and vendor management for a distributed clinician and staff population.

Qualifications

• 8+ years in IT spanning hands-on administration or engineering with senior ownership.
• 3+ years managing IT or workplace teams, including hiring and performance management.
• Experience owning IT functions through rapid growth and scale.
• Deep expertise in identity (Okta or similar), M365, Google Workspace, and device management.
• Experience as control owner in HIPAA, SOC 2, or HITRUST environments with audit readiness.

Responsibilities

• Define a multi-year IT and workplace roadmap aligned to hiring plans.
• Own operating and capital budgets; forecast, defend, and optimize spend.
• Lead, coach, and grow the IT/workplace team with clear expectations.
• Publish service levels for IT tickets, uptime, onboarding, and office turnaround.
• Own identity platform, endpoint fleet, and SaaS governance.
• Oversee network connectivity for HQ and remote staff with redundancy.
• Lead major programs: platform migrations, office buildouts, and post-acquisition IT integration.
• Serve as IT controls owner for HIPAA & SOC 2; support audits.
• Manage physical security, space planning, and vendor relations.
• Support remote clinicians with equipment logistics and home-office standards.

Skills

Okta IAM

Microsoft 365

Google Workspace

MDM at scale

Networking

Audit & Compliance

Budgeting

Vendor management

Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Python

PowerShell

Bash

Job description

The Role

We've grown to roughly 265 people working onsite from our Menlo Park headquarters, supported by a large network of remote U.S.-licensed clinicians — and part of the Series C is earmarked for acquisitions. The systems and the spaces holding all of that together were built for a much smaller company. We're hiring a Director of IT & Workplace to own them properly. You'll own two halves of the same problem: the employee technology platform — identity, endpoints, networking, the SaaS portfolio, and our IT security posture — and the physical environment the company runs on, from space planning and physical security to the AV that customer demos and all-hands depend on. You'll inherit a small, capable team and be accountable for leveling it up. You'll be the named owner for IT controls in our HIPAA and SOC 2 programs, you'll own the IT and workplace budget, and when we acquire a company, you'll be the one integrating it. Our Environment Identity and access: Okta for SSO, MFA, and lifecycle provisioning. Productivity: Microsoft 365 and Google Workspace, both in active use across the company. Endpoints: a Mac-primary fleet with Windows machines alongside it, managed through MDM. VDIs included. Internal systems: IRU, plus a growing portfolio of internal and third-party SaaS applications. Workplace: a Palo Alto headquarters with conference room AV and access control, plus a distributed clinician and staff population.

What You'll Do

Strategy, budget, and team

Own a multi-year IT and workplace roadmap tied to the hiring plan, and bring it to leadership with clear tradeoffs and funding asks.

Own the IT and workplace operating and capital budget: forecast it, defend it in planning cycles, and continuously rationalize license, vendor, and facilities spend.

Lead, coach, and grow the existing team — set clear expectations, run honest performance conversations, hire as scope deepens, and build career paths that keep strong people.

Define and publish service levels for ticket response, uptime, onboarding readiness, and workplace turnaround, and report against them to the executive team.

Technology and infrastructure

Own the identity platform: SSO, MFA, automated joiner-mover-leaver provisioning in Okta, and access governance across every connected application.

Own the endpoint fleet and the SaaS portfolio — Microsoft 365, Google Workspace, IRU, and a long tail of business applications — with enforced MDM baselines for encryption, patching, and configuration.

Own network and connectivity for the headquarters and the remote workforce, with redundancy appropriate to a company our customers depend on.

Replace manual provisioning, access reviews, and device setup with scripted, auditable workflows.

Lead major programs end to end: platform migrations, upgrades, office buildouts, and the IT and workplace integration of acquired companies.

Security, compliance, and risk

Serve as the accountable owner for IT controls in our HIPAA, SOC 2, and customer security review programs, including evidence collection and audit response.

Enforce least privilege across the environment and run recurring access certifications with documented outcomes.

Partner with Security on incident response and vulnerability remediation, and with Legal on data handling, retention, and discovery requests.

Own business continuity and disaster recovery for corporate systems — write the plans, test them, and fix what the tests expose.

Treat protected health information and confidential data with the care our customers and their patients expect. This is non-negotiable in everything we do.

Workplace and facilities

Own day-to-day operations of the headquarters, and lead space planning and buildouts against a hiring plan that keeps moving.

Manage physical security — access control and badging, visitor management, cameras, and emergency preparedness — aligned with our compliance obligations.

Own conference room and event AV, including all-hands and customer visits, to a standard where the technology is never the story.

Support remote clinicians and staff with reliable equipment logistics, home office standards, and consistent service regardless of location.

Manage facilities, AV, security, and food vendors, plus landlord and lease matters, in partnership with Finance and Legal.

What You’ll Bring

8+ years in IT , spanning hands-on administration or engineering and progressively senior ownership. You've done the work you'll now be leading.

3+ years managing IT or workplace teams , including hiring, performance management, and developing people into bigger roles.

Proven ownership of an IT function through rapid growth. You've scaled systems and process ahead of headcount, not behind it.

Deep technical expertise across identity (Okta or comparable), Microsoft 365 and Google Workspace, MDM at fleet scale, and corporate networking.

Experience as a named control owner in a regulated environment — HIPAA, SOC 2, or HITRUST — including sitting across the table from auditors.

Budget ownership and vendor negotiation experience , with the financial fluency to frame a risk or a funding ask so a CFO can act on it.

Workplace or facilities exposure — buildouts, moves, physical security, or lease management — or a genuine appetite to own it and learn quickly.

Willingness to stay close to the work. This is a leadership role at a company where the director still unblocks a broken demo when it matters.

Education

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. We weigh demonstrated ability over credentials.

Nice to Have Healthcare, life sciences, or another environment handling sensitive personal data at scale. IT integration of an acquisition, or standing up a function's first access governance or asset management program. Automation depth (Python, Bash, PowerShell) and experience managing devices and infrastructure as code.

Certifications such as Okta Certified Administrator, Microsoft 365 Enterprise Adm