Director of IT and Managed Services

Emerald Resource Group; Independence Township (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Emerald Resource Group seeks a Director of IT and Managed Services to lead our MSP practice for SMB clients in Ohio. You will set technology roadmaps, guide cybersecurity, cloud adoption, and budgeting, while staying out of routine internal ops and focusing on client outcomes.

You’ll work directly with business owners, run quarterly reviews, align IT spend with goals, ensure service quality, and coach a team across multiple clients in a fast-paced environment.

Qualifications

• 10+ years IT leadership or MSP consulting experience.
• Strong communication and client management skills with SMB owners.
• Broad knowledge of Microsoft 365, cloud, networking, backup, and cybersecurity.
• Experience helping clients make cost-effective technology decisions.
• Ability to juggle multiple clients, priorities, and timelines in a fast-paced MSP setting.

Responsibilities

• Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue).
• Lead IT strategy, roadmap planning, and budgeting for each client.
• Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction.
• Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders.
• Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades.
• Collaborate with internal MSP support teams to execute IT projects and daily support.
• Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals.

Skills

IT leadership

Client management

Strategic planning

Cloud & cybersecurity

Budgeting & vendor mgmt

Education

Bachelor's degree

Tools

ConnectWise

IT Glue

SOC 2

Job description

What you’ll do as Director of IT and Managed Services

You’ll be the senior IT and managed services leader for some of our most important clients. These businesses rely on us to guide their technology decisions, from cybersecurity and infrastructure planning to budgeting and vendor selection. You won’t be buried in internal infrastructure. You’ll be out front, leading quarterly reviews, creating technology roadmaps, and helping small business owners solve real problems.

Key Responsibilities:

• Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue)
• Lead IT strategy, roadmap planning, and budgeting for each client
• Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction
• Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders
• Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades
• Collaborate with internal MSP support teams to execute IT projects and daily support
• Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals

What we’re looking for

• 10+ years of IT experience, including leadership or consulting roles within a Managed Service Provider (MSP)
• Strong communication and client management skills, and comfort working directly with owners of SMBs
• Broad working knowledge of Microsoft 365, cloud platforms, networking, backup, and cybersecurity
• Experience helping clients make cost-effective technology decisions
• Ability to juggle multiple clients, priorities, and timelines in a fast-paced MSP setting

Nice to Have:

• Experience with ConnectWise, IT Glue, or similar tools
• Familiarity with light compliance frameworks (HIPAA, SOC 2, etc.)
• Background in technology consulting, technical account management, or project management