Director of Intermodal

Uber-Freight-4; Chicago (IL); On-site; USD 131,000 - 152,000; Full time

Benefits offered by this job

Health plan

401k match

Equity awards

Job summary

Uber Freight is seeking a Director of Operations in Intermodal to steer strategic vision, execution, and multi-team workflow. You will balance customer service with cost control, optimize margins, and drive load volumes while managing a high-performing team across accounts.

You will champion employee development, partner cross-functionally, and deliver an exceptional client experience that aligns with evolving customer needs and contracts.

Qualifications

• 8–10+ years in intermodal transportation with rail focus.
• 5+ years of managerial experience.
• Experience leading SOPs and KPIs.
• Experience guiding strategic initiatives that drive growth.
• Experience with system migrations and efficiency improvements.

Responsibilities

• Review cost savings and containment for customers and Uber Freight.
• Oversee operational strategy and flawless execution.
• Maintain customer service goals and conduct business reviews.
• Understand contracts to maximize ROI over partnerships.
• Participate in new account reviews and onboarding standardization.
• Identify bottlenecks and implement continuous improvement.
• Lead hiring, development, and engagement of teams.
• Partner with leadership on career development and training.
• Monitor accountability and performance reports.

Skills

Leadership

Intermodal logistics

KPIs

SOPs

Strategic planning

Team development

Education

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field

Tools

Tableau

Job description

As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency—maximizing margins, controlling costs, and managing load volumes. We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients.

What the Candidate Will Do

Strategic & Financial Leadership

• Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
• Oversee the operational strategy and ensure flawless execution.
• Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).
• Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership.

Operational Excellence

• Actively participate in new account reviews and assist the team in preparing for customer-facing meetings.
• Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
• Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability.
• Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.
• Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.
• Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.
• Monitor team accountability for key job functions and administer internal performance management reports.

Customer & Partner Success

• Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer.
• Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures.
• Cultivate strong internal and external relationships to drive retention, operating with a Customer Obsessed mindset to deliver exceptional outcomes.

Basic Qualifications:

• 8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
• 5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
• Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence.
• Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals.
• Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.

Preferred Qualifications:

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
• 5+ years of people leadership experience, specifically managing people leaders.
• 10+ years of experience in transportation and logistics operations.
• Experience managing complex customer accounts within a 3PL and 4PL environment.
• Advanced working knowledge of Tableau or similar data visualization platforms.
• Deep understanding of P&L statements, operational metrics, and financial performance management.
• Proven track record of leading cross-functional operational improvement initiatives.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary is between $131,000-$152,000

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.