Sr. Manager, Account Management New Chicago, IL 60607, United States

Uber Freight; Chicago (IL); On-site; USD 97,000 - 120,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Wellness benefits

Parental leave

Disability coverage

Life insurance

Equity awards

Sales incentive bonus

Job summary

Uber Freight is seeking a Senior Manager to set the strategy across multiple accounts within a Squad, partnering with the Director and senior leadership to align cross-functional teams and drive key performance metrics.

You will build an operational plan, develop a high-performing team, and lead with data-driven decision making. The role includes presenting to executives, developing talent, and shaping strategy for UF’s largest accounts in Chicago.

Qualifications

• Bachelor's degree and/or 4+ years of working experience.
• 5+ years of experience in the Freight industry.
• 2+ years of managerial experience.

Responsibilities

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface, and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Education

Bachelor's degree and/or 4+ years of working experience

5+ years of experience in the Freight industry

2+ years of managerial experience

Job description

A Sr. Manager sets the strategy across multiple accounts that are part of a Squad. Working closely with the Director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics. They are expected to create operational efficiency amongst their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization.

A Sr. Manager will manage a team consisting of operation coordinators, account managers, and associate account managers. At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight. They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope. They should be mature managers, skilled at hiring and developing a high performance team. They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts.

What You’ll Do:

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface, and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Basic Qualifications:

• Bachelors degree and/or 4+ years of working experience
• 5+ years of experience in the Freight industry
• 2+ years of managerial experience

Preferred Qualifications:

• Strong organizational skills
• A bias for using data to make informed decisions
• Deep experience working with cross-departmental stakeholders to accomplish business goals
• History of setting a vision for a team, especially through use of data
• Trusted advisor across their peer group
• Skilled at and committed to developing talent

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois:

The salary range for this role is $97,200 to $120,000 a year. (The role will also have a sales incentive plan on top of base salary)

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.