Customer Support Specialist

Uber Freight; Fridley (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Uber Freight is seeking a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This role will be primarily onsite at the customer location, working with plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, transportation, logistics, or supply chain.
• Proficiency with Google Workspace or Microsoft Office.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Manage high-volume daily logistics execution activities in a fast-paced setting.
• Coordinate and execute shipments using Transportation Management Systems (TMS).
• Perform track-and-trace to ensure shipment visibility and on-time performance.
• Support manufacturing plant operations by proactively managing transportation needs.
• Handle a high volume of email communication with customers, carriers, and internal teams.
• Assist with shipment planning, expediting, and transportation coordination.
• Serve as a key contact for customers and carriers with professional communication.
• Identify and resolve shipment delays, service failures, and operational challenges.
• Coordinate shipment appointments via external websites and tools.
• Update shipment milestones and load statuses throughout transport lifecycle.
• Assist onboarding/setup of new receivers, vendors, suppliers, and system users.
• Maintain strong customer and carrier relationships; exceed service expectations.
• Assist detention tracking and accessorial communication.
• Develop understanding of customer operations, workflows, and supply chain needs.

Skills

Customer service

Transportation logistics

Communication

Multitasking

Organization

Education

High school diploma or GED

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field

Tools

Google Workspace

Microsoft Office

Job description

About the Role
Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.

Schedule: Monday–Friday, 08:00-5:00 PM

Saturday Rotation: This position includes a rotating Saturday schedule, with coverage required on the last Saturday of each month. Responsibilities are shared among three team members, resulting in approximately four Saturdays per year per employee.

What You’ll Do

• Manage high-volume daily logistics execution activities in a fast-paced operational environment
• Coordinate and execute shipments using Transportation Management Systems (TMS)
• Perform track-and-trace activities to ensure shipment visibility and on-time performance
• Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
• Handle a high volume of email communication with customers, carriers, and internal teams
• Assist with shipment planning, expediting, and transportation coordination
• Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
• Proactively identify and resolve shipment delays, service failures, and operational challenges
• Coordinate shipment appointments utilizing external websites and communication tools
• Update shipment milestones and load statuses throughout the transportation lifecycle
• Support onboarding and setup of new receivers, vendors, suppliers, and system users
• Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
• Assist with detention tracking and accessorial communication
• Develop a strong understanding of customer operations, workflows, and supply chain needs

Basic Qualifications

• High school diploma or GED equivalent
• 2+ years of customer service, transportation, logistics, or supply chain experience
• Basic proficiency with Google Workspace or Microsoft Office
• Strong communication, organization, and multitasking skills

Preferred Qualifications

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field
• 3+ years of logistics or transportation industry experience
• Experience supporting manufacturing or plant operations environments
• Advanced proficiency with Google Workspace or Microsoft Office Suite
• Ability to thrive in a fast-paced, customer-driven environment with shifting priorities

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.