Director of Integration & Operational Excellence

Ladders; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Equity participation

Flexible remote or hybrid work options

Personal development budget

Medical, vision, and dental coverage

28+ days paid time off

Paid parental leave

401k retirement plan

Equipment provided

Inclusive policies

Job summary

Ladders is seeking a Director of Integration & Operational Excellence to lead post-acquisition integration efforts in healthcare, ensuring continuity, accelerating operational alignment, and delivering measurable financial outcomes. This remote role requires strong cross-functional leadership and a focus on removing constraints across scheduling, billing, and customer support.

You will build an integration playbook, partner with acquired teams and functional leaders, and own execution across

Qualifications

• 5-7 years of experience in operational integration, particularly in healthcare or diagnostic imaging.
• Proven track record of leading post-acquisition integrations with measurable outcomes.
• Strong understanding of revenue cycle management and financial metrics in healthcare.

Responsibilities

• Lead integration planning and operational diligence before acquisitions close.
• Build and maintain an integration playbook with Day 1 and first 100 days plans.
• Identify and resolve capacity constraints in scheduling, billing, and customer support for acquired businesses.
• Own execution across multiple workstreams, aligning with leaders and compliance requirements.
• Protect business continuity during transitions by managing communications with acquired teams.
• Implement operational changes and ensure systems work post-acquisition.
• Deliver financial performance metrics and track integration costs against benefits.

Skills

Operational leadership

Cross-functional collaboration

Healthcare domain knowledge

Job description

For our client, we are seeking a Director of Integration & Operational Excellence to join the team of a leader in the Healthcare space. This role will lead post-acquisition integration efforts that protect business continuity, accelerate operational alignment, and deliver measurable financial outcomes. You will partner closely with functional leaders, acquired teams, and stakeholders to translate integration plans into disciplined execution across systems, processes, and service delivery. The position calls for strong operational judgment, cross-functional coordination, and a focus on removing constraints that can affect scheduling, billing, customer support, and overall performance.

Location: Remote

Compensation: $150,000 – $175,000 annually

Responsibilities

• Lead integration planning and operational diligence before acquisitions close
• Build and maintain an integration playbook with clear criteria and plans for Day 1 and the first 100 days
• Identify and resolve capacity constraints in scheduling, billing, and customer support for acquired businesses
• Own execution across multiple workstreams, ensuring alignment with functional leaders and compliance requirements
• Protect business continuity during transitions by managing communications and key relationships with acquired teams
• Implement operational changes and ensure systems work effectively post-acquisition
• Deliver financial performance metrics and track integration costs against realized benefits

Qualifications

• 5-7 years of experience in operational integration, particularly in healthcare or diagnostic imaging
• Proven track record of leading successful post-acquisition integrations with measurable outcomes
• Strong understanding of revenue cycle management and financial metrics in a healthcare context
• Experience working with technical and operational teams on systems migrations and process improvements
• Ability to build relationships and earn trust with acquired teams and stakeholders

Benefits

• Equity participation in the company
• Flexible remote or hybrid work options
• Dedicated personal development budget for growth opportunities
• Comprehensive medical, vision, and dental coverage
• 28+ days of paid time off, including wellbeing days
• Paid parental leave to support family needs
• 401k retirement plan for future savings
• All necessary equipment provided for optimal work performance
• Inclusive policies designed to support a diverse workforce

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.