Director of Insurance Operations

Odevo; North (SC); On-site; USD 140,000 - 200,000; Full time

Job summary

Odevo is seeking a Director of Insurance Operations to serve as the strategic and operational backbone of the Insurance Group. You will own systems, processes, people, and data enabling the program to scale, while managing a distributed team of coordinators and leaders across the US.

You will drive growth through broker partnerships, maintain SLAs, and align on priorities with Op Co leadership, HR, and senior stakeholders. Strong leadership, data fluency, and insurance know-how are essential.

Qualifications

• 5+ years of work experience in insurance operations or brokerage operations
• 2+ years managing a team with performance responsibility
• Strong knowledge of P&C insurance products and broker relationships

Responsibilities

• Directly manage a distributed team of Insurance Coordinators and leaders across the US
• Oversee broker partner relationships and SLAs to ensure high client satisfaction
• Design end-to-end operations for insurance delivery and renewals
• Own brokerage channel reporting and translate data into actionable insights

Skills

Insurance Operations

Team Leadership

Data Analytics

Broker Partnerships

Process Improvement

Education

Bachelor's degree in relevant field

Tools

CRM systems

Tableau

Power BI

Job description

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives.

Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.

In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.

By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.

Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.

As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision‑making close to our customers.

If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together.

About The Role

The Director of Insurance Operations serves as the strategic and operational backbone of Odevo's Insurance Group. Reporting to the SVP of Insurance – US, this person will own the systems, processes, people, and data that enable Odevo's insurance program to perform at scale. This role translates strategy into execution: managing a distributed team of Insurance Coordinators, building the tools and workflows that drive growth, and owning the broker partnership channel that sits at the heart of Odevo's current go-to-market model.

Key Responsibilities

The essential functions listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Leadership & Performance Management

• Directly manage a team of Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market
• Design and lead team operating cadence to drive organization, clarity, and execution
• Partner with HR and senior leadership on organizational design as the team scales

Sales & Growth

• Serve as the primary operational stakeholder of Odevo's national network of broker partner relationships, driving volume from prospecting through policy placement
• Manage broker SLAs, service levels, and escalation pathways to ensure a high-quality client experience
• Facilitate regular business reviews with broker partners to track performance, resolve issues, and align on growth prioritiesdentify opportunities to expand, adjust, or deepen broker partnerships in line with market strategy.

Process Design & Operational Infrastructure

• Own the end-to-end operational model for insurance delivery, from data intake and policy acking through renewal execution and post-placement servicing
• Work closely with Op Co leadership to prioritize high-opportunity accounts
• Design, document, and continuously improve standard operating procedures for all team functions
• Lead process improvement initiatives that reduce friction, improve data quality, and increase team capacity

Data, Reporting & Insights

• Own brokerage channel reporting across the business, including growth, retention, penetration, commission financials, and team performance metrics
• Translate data into actionable insights and recommendations for senior leadership
• Partner with the broader Odevo data and technology teams to improve systems and reporting infrastructure over time
• A proven people leader who knows how to build high-performing teams in fast-moving, matrixed environments
• Builds systems and processes that stick, and holds teams accountable to using them
• Data-driven and analytical, comfortable owning reporting, building trackers, and using data to guide decisions
• A strong communicator who can represent the business confidently with broker partners, Odevo leadership, Op Co stakeholders, and clients
• Comfortable with ambiguity and growth, able to build structure and process where it doesn't yet exist
• Motivated by delivering high-impact business outcomes

The above statements reflect the essential functions considered necessary to describe the principal duties of the job and should not be construed as a detailed description of all the work requirements that may be inherent in the position. Each essential duty and responsibility must be performed with or without reasonable accommodation.

This position directly manages a team of Insurance Coordinators, Senior Insurance Coordinators, and Regional Insurance Leads across the US market, and carries performance-management and hiring input responsibility for that team.

While performing the duties of this job, the employee is regularly required to talk, hear, and use a computer for extended periods. The employee frequently is required to sit for extended periods and occasionally to stand or walk.

This is a full-time position. Standard days and hours of work are Monday through Friday during normal business hours. This schedule may change to accommodate the business needs of the company, including coordination with broker partners and Op Co stakeholders across multiple US time zones.

Some travel is expected for this position, including visits to broker partner offices, Op Co locations, and company-sponsored meetings and trainings.

Who You Are

• A strategic insurance-operations leader: You bring strong P&C insurance knowledge and know how to translate growth strategy into scalable operating models, from policy placement and renewals through servicing and reporting.
• A builder of high-performing teams and systems: You lead distributed teams with clarity and accountability, create processes that stick, and thrive in fast-paced, matrixed environments where structure is still being built.
• A data-driven relationship manager: You use performance data to identify opportunities and guide decisions, while confidently managing broker partnerships and collaborating with operating companies, senior leaders, and clients to deliver measurable growth.

Experience

• 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field
• 2+ years managing a team, with a demonstrated ability to develop and performance-manage direct reports
• Strong working knowledge of P&C insurance products
• Proven ability to manage external partner relationships at a program level
• Strong written and verbal communication skills, including the ability to present to senior stakeholders

Preferred

• Experience working with or within HOA management companies, community association management, or similar property management environments
• Experience working in a portfolio company or matrixed organization
• P&C license held or ability to obtain

Sounds like you?

From 30 K to 2,2 million homes under Management in 5 years

year est.

Homes

colleagues

Markets

property owners