Director of Information Technology

Priority Dispatch Corp.; Philadelphia (Philadelphia County); Remote; USD 133,000 - 159,000; Full time

Job summary

An established industry player is seeking a Director of Information Technology to lead their IT operations. This pivotal role involves overseeing IT infrastructure, managing a talented team, and ensuring that technology aligns with organizational goals. The ideal candidate will possess strong leadership skills and a deep understanding of IT systems, cybersecurity, and cloud environments. This remote position offers the chance to make a significant impact on the organization’s efficiency and security while fostering a culture of innovation and excellence. If you are ready to take the next step in your career and lead a dynamic team, this opportunity is for you.

Qualifications

• 8+ years of IT experience with at least 3 years in a leadership role.
• Bachelor’s degree in IT or related field; Master’s preferred.

Responsibilities

• Oversee IT infrastructure management and support operations.
• Lead and develop the IT team, ensuring high performance.
• Align IT strategy with organizational goals.

Skills

IT Infrastructure Management

Leadership Skills

ITIL Practices

Cloud Infrastructure (AWS, Azure)

Cybersecurity

Communication Skills

Problem Solving

Education

Bachelor’s degree in Information Technology

Master’s degree (preferred)

Tools

AWS

Azure

Job description

Job Details

Salary Range: Undisclosed

Description

Job Title: Director of Information Technology

Location: Remote

Department: Information Technology

Reports To: Chief Information Officer (CIO)

Employment Type: Full time, Exempt

Travel Required: Yes, up to 15%

Salary Range: $133,000 to $159,000 per annum

Summary

The Director of IT will be responsible for overseeing BetterHealth’s internal IT systems, infrastructure, and support services. This role involves strategic planning, operational leadership, and people management, ensuring technology enables all departments to operate efficiently and securely. The ideal candidate will bring a strong mix of technical acumen, leadership experience, and a service-oriented mindset.

Essential Functions

• IT Infrastructure Management
  • Oversee the design, deployment, and maintenance of secure and scalable IT infrastructure (networks, servers, cloud environments, etc.).
  • Ensure high availability, performance, and security across all systems.
  • Manage vendor relationships and licensing agreements related to infrastructure, ensuring smooth operations, security compliance, and cost efficiency.
  • Oversee provisioning and lifecycle management of hardware, software, and user access.
• End User Support & Systems Optimization
  • Ensure timely and effective support for both internal and external users.
  • Implement systems and tools that enhance employee productivity and security.
  • Coordinate the implementation of system enhancements, product maintenance and support, upgrades, updates, and patches to assure secure and optimal system performance, data integrity, and reliability.
• Technology Strategy & Systems Implementation
  • Collaborate with senior leadership to align IT strategy with organizational goals.
  • Evaluate, select, and implement internal tools and systems (e.g., communication, collaboration, ticketing systems, etc.).
  • Identify and drive opportunities for automation and process improvement.
• Team Leadership & People Management
  • Lead, mentor, and develop the information technology staff, including infrastructure team, support staff, and systems administrators.
  • Develop team structure, performance goals, and professional development paths.
  • Foster a culture of accountability, continuous improvement, and service excellence.
• Security & Compliance
  • Ensure adherence to cybersecurity best practices, data protection policies, and industry compliance standards (e.g., HIPAA and PCI).
  • Recommend, draft, and update internal IT standard operating procedures.
  • Partner with federation and organization Security and Compliance teams on audits and incident response plans.

Supervisory Responsibilities

This position manages the Infrastructure Manager and Service Desk Analyst roles and fulfills supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen, Strategic Thinking, Problem Solving
• Customer Service and Interpersonal Skills, Oral and Written Communications
• Ethics, Diversity, Initiative, Teamwork, Leadership
• Computer and Technical Skills
• Quality, Safety & Security

Education and/or Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• 8+ years of progressive experience in IT, with at least 3 years in a senior leadership or director level role.

Skills

Required

• Proven experience managing enterprise IT infrastructure and internal support operations.
• Strong leadership and people management skills; experience building and mentoring high performing teams.
• Solid understanding of ITIL practices, cloud infrastructure (e.g., AWS, Azure), network and systems administration, cybersecurity, and systems integration.
• Excellent communication, collaboration, and problem solving abilities.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Sedentary Work

• Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time)
• And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Must be able to travel throughout and between facilities.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• There is no occupational risk for exposure to communicable diseases.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications