Director, IT

ST6 Partners; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A leading company is seeking an IT Director who will drive the development of a global IT strategy to enhance business effectiveness and manage IT infrastructure. This role requires oversight of IT operations, ensuring seamless integration during acquisitions, and maintaining high standards of service delivery.

Qualifications

• 10+ years in Information Technology leadership.
• Experience managing IT infrastructure and business solutions.
• Ability to maintain high customer satisfaction ratings.

Responsibilities

• Develop and implement a global IT strategy to improve business processes.
• Manage IT infrastructure and ensure compliance with industry standards.
• Lead the integration process for IT teams post-acquisition.

Skills

Problem Solving

Time Management

Disaster Recovery Planning

Operational Reliability

Education

Bachelor's degree in Information Technology

Job description

The IT Director develops and implements a global IT strategy aiming at improving business processes and global organization effectiveness. The position will be responsible for building a world-class IT department, as well as the management of the IT infrastructure and business solutions, end-user services and compliance to industry standards.

Key Responsibilities

• Successfully complete IT acquisition integrations within the timeline committed by the Board of Directors, meeting 'done-done' criteria.
• Establish and sustain effective monitoring and incident management processes to ensure IT operational reliability.
• Ensure the IT team efficiently resolves a growing volume of complex support tickets.
• Maintain a customer satisfaction (CSAT) rating of at least 90% with a 10% response rate for closed IT tickets.
• Lead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignment
• Resilience and calm under pressure: Ability to maintain effective performance and emotional control when faced with stress or challenging situations.
• Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities.
• Disciplined Execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision making.
• Long-term planning: Engages in long-term planning to align with future market trends and organizational vision.
• It planning: Plans and aligns IT infrastructure to support business growth and operational needs.
• Disaster recovery: Implements disaster recovery plans to ensure operational continuity.

Qualifications

• Bachelor's degree in Information Technology Or equivalent degree
• 10+ years in Information Technology Leader
• Travel expected: 25-50%
• Office Requirements: Remote

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