Director of Information Systems

VieMed Healthcare; Lafayette (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

VieMed Healthcare is seeking an experienced IT operations leader to develop and maintain technology roadmaps and oversee daily IS operations in Lafayette, Louisiana. You will supervise the IT team and act as the primary escalation point for cross-system challenges.

The role partners with executives to align enterprise software (ERP, CRM, EHR) with strategy, improve incident response, and drive security and regulatory compliance across the organization.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 7–10 years of experience in IT operations.
• 3–5 years in a leadership role.
• Experience with enterprise software systems (ERP, CRM, EHR, etc.).

Responsibilities

• Develop and maintain technology roadmaps aligned with business objectives.
• Lead daily IS operations including system performance, ticket management, prioritization, escalation, and resolution.
• Supervise system administrators and support staff, ensuring clear ownership and accountability.
• Serve as the primary escalation point for unresolved issues and cross-system challenges.
• Establish structured support processes, service expectations, and performance metrics.
• Coordinate workflows across systems, departments, and software platforms.
• Oversee execution of system changes and releases with proper testing and communication.
• Develop and enforce standard operating procedures for support and change management.
• Manage day-to-day vendor support and elevate risks as needed.
• Ensure adherence to security, access, and compliance practices.
• Provide operational reporting and insights to the VP of Information Systems.

Skills

Leadership

IT Operations

Strategic Planning

Vendor Management

Education

Bachelor's degree in Information Systems or related field

Tools

ERP

CRM

EHR

Job description

• Develop and maintain technology roadmaps that align enterprise software systems with

Essential Duties and Responsibilities:

• Develop and maintain technology roadmaps that align enterprise software systems with organizational strategy, priorities, and business objectives.
• Lead daily IS operations including system performance, ticket management, prioritization, escalation, and resolution.
• Supervise system administrators and support staff, ensuring clear ownership and accountability.
• Serve as the primary escalation point for unresolved issues and cross-system challenges.
• Establish structured support processes, service expectations, and performance metrics.
• Coordinate workflows across systems, departments, and software platforms.
• Oversee execution of system changes and releases with proper testing and communication.
• Develop and enforce standard operating procedures for support and change management.
• Manage day-to-day vendor support and elevate risks as needed.
• Ensure adherence to security, access, and compliance practices.
• Provide operational reporting and insights to the VP of Information Systems.

Minimum Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 7–10 years of experience in IT operations.
• 3–5 years in a leadership role.
• Experience with enterprise software systems (ERP, CRM, EHR, etc.).

Preferred Knowledge, Skills and Abilities:

• Strong operational and strategic leadership and team management skills.
• Technology roadmap development and strategic planning experience.
• Ability to prioritize, problem‑solve, and drive execution.
• Knowledge of system support and change management practices.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

I have received, reviewed, and fully understand this job description. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any, and all conditions as described.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.