Director of Implementation (Remote, US)

GoCanvas Holdings, Inc.; United States; Remote; USD 121,000 - 148,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) & PTO

Job summary

GoCanvas Holdings, Inc. is seeking a Director of Implementation based in Canada to lead the strategy and execution of customer implementations.

The role drives time to value, product adoption, and long-term customer success through cross-functional collaboration across Sales, Product, Engineering, and Customer Success. You will build and manage a high-performing team across geographies, optimize end-to-end implementation processes, and leverage analytics and AI-driven tools to improve efficiency

Qualifications

• Bachelor’s degree in a relevant field is a plus.
• 7+ years of experience in technical solutions, professional services, or a related customer-facing role, with at least 3 years in a leadership or management capacity.
• Proven track record of managing and delivering complex technical projects in a fast-paced environment.
• Strong technical acumen, with experience in software implementation methodologies, analytics, integrations, and relevant tools (e.g., CRM systems, workflow automation platforms).
• Exceptional project management, organizational, and problem-solving skills.

Responsibilities

• Set the overall vision and strategic plan for the implementation organization.
• Build, lead, and inspire a high-performing implementation team across geographies.
• Oversee the entire implementation journey from initial customer interaction through to full product adoption.
• Design, document, and optimize implementation processes using analytics, automation, and AI-driven tools.
• Collaborate with Sales, Product, Engineering, Customer Success, and Support to ensure smooth handoffs.
• Define, track, and report on key implementation metrics to executive leadership.

Skills

Strategic leadership

Team management

Cross-functional collaboration

Project management

Customer success focus

Data-driven

Education

Bachelor’s degree

Tools

CRM systems

Workflow automation

Job description

The Role, Director of Implementation

- this role is based for applicants located in Canada

SiteDocs, aGoCanvascompany, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond.We’rethe highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.

SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro marketcapitalisation. The group brings together more than 15specialisedbrands, includingGoCanvas, Bluebeam,FirmusAI,Nevaris,AllPlan,VectorWorks, andSpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together,we’reshapinga smarter, safer, and more sustainable built world.

Position Overview

The Director ofImplementationis responsible for setting the vision and leading the strategy, execution, and continuous improvement of the customerimplementationexperience. This leader ensures new customers move seamlessly from initial sale through full adoption and integration, driving time to value (TTV), product adoption, and long-term customer success. The role requires cross-functional collaboration, team leadership, data-driven optimization, and a relentless focus on delivering an exceptional customer experience across allimplementationtouchpoints.

Your Most Important Initiatives

• Strategic Leadership
  • Set the overall vision and strategic plan for theimplementationorganization, ensuring efficient, scalable, and high-qualityimplementationexperiences for all customer segments.
  • Develop andexecute implementationstrategies that accelerate time to value, maximize product adoption, and foster long-term customer relationships.
• Team Management
  • Build, lead, and inspire a high-performingimplementationteam, including managers and specialists, across multiple geographies as needed.
  • Recruit, coach, and develop team members to deliver on goals and maintain high engagement and performance.
• Process Optimization
  • Oversee the entireimplementationjourney, from initial customer interaction through to full product adoption and integration.
  • Design, document, and optimizeimplementationprocesses, leveraging analytics, automation, and AI-driven tools to improve efficiency and outcomes.
  • Lead data migration and technical implementation efforts, ensuring seamless transitions for customers.
• Cross-Functional Collaboration
  • Work closely with Sales, Product, Engineering, Customer Success, and Support teams to ensure a smooth handoff and consistentimplementationmethodology.
  • Gather and act on customer feedback to continuously refineimplementationpractices.
• Customer Experience
  • Ensure every stage ofimplementationdelivers exceptional customer experience, laying the foundation for high satisfaction and retention.
  • Address escalated client issues with urgency and orchestrate resources to resolve compleximplementationchallenges.
• Metrics & Reporting
  • Define, track, and report on keyimplementationmetrics (e.g., time to value, product adoption rates, customer satisfaction) to executive leadership.
  • Use data and insights to drive continuous improvement and demonstrateimplementationimpact on business outcomes.
• Professional Services & Revenue
  • Develop and manage value-added professional services (e.g., paid implementation, custom configurations) to support compleximplementationneeds and drive additional value for customers.

What You Bring

• Bachelor’s degree in a relevant field (Computer Science, Engineering, Business, or related discipline) is a plus
• 7+ years of experience in technical solutions, professional services, or a related customer-facing role, with at least 3 years in a leadership or management capacity
• Proven track record of managing and delivering complex technical projects and solutions in a fast-paced environment.
• Strong technical acumen, with experience in software implementation methodologies, analytics, integrations, and relevant tools (e.g., CRM systems, workflow automation platforms).
• Exceptional project management, organizational, and problem-solving skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Demonstrated ability to build, lead, and motivate cross-functional teams.
• Commitment to customer success, continuous improvement, and operational excellence.

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-termpartnership.You'llcollaborate with supportive colleagues,impactbusiness growth, and play a critical role in ensuring our customers thrive withGoCanvas&SiteDocssolutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform withexcellence,we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy atSiteDocs, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team thatrepresentsa variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email [e-mail] or call: [phone]. We are interested in every qualified candidate who is eligible to work in Canada. However, weare not able tosponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determiningfinalsalary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is $192,300 CAD. The actual offer will be at the company’s sole discretion anddeterminedby relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.