Director of Immersive Innovation Experience

Mastercard; Purchase (NY); On-site; USD 164,000 - 271,000; Full time

Job summary

Mastercard is seeking a Director, Innovation Experience Design to lead Foundry’s creative vision across customer experiences and innovation showcases. You will shape how Mastercard's innovation strategy comes to life through immersive experiences, executive engagements, interactive demonstrations, and customer showcases for senior customers, partners, and industry audiences.

The role requires strong visual judgment, experience guiding designers and agencies, and the ability to translate complex

Qualifications

• Strong visual eye with ability to turn complex ideas into clear, compelling visual narratives and customer experiences.

Responsibilities

• Lead Foundry's global visual storytelling and experience strategy, serving as the primary creative lead for customer experiences, executive engagements, Experience Centers, innovation showcases, and strategic presentations.
• Own the creative vision and experience design for executive briefings, customer showcases, innovation demonstrations, and Experience Center engagements, ensuring every interaction delivers a compelling and memorable innovation experience.
• Shape compelling creative concepts, visual narratives, and experience frameworks focused on innovation, emerging technologies, payments, AI, agentic commerce, banking, retail, and the future of commerce.
• Direct the development of high-quality creative assets and experiences across multiple formats, including executive presentations, keynote visuals, data visualizations, interactive demos, immersive installations and customer journey storytelling.
• Serve as a strategic creative advisor to Foundry leadership on visual storytelling, customer experience design, creative direction, messaging, and high-impact engagement opportunities.
• Collaborate with peers across Foundry to develop and scale creative experience initiatives, including Signals, customer showcases, startup engagement, executive briefings, and other strategic programs that require strong visual and experiential execution.
• Partner with product, strategy, innovation, design, and production teams to translate complex technologies and solutions into clear, customer-centric visual experiences and business value propositions.
• Drive the creative execution and continuous evolution of Mastercard Experience Centers, innovation showcases, executive briefings, customer meetings, industry events, and conferences.
• Direct agency relationships, designers, experience strategists, production partners, and external creative teams responsible for delivering immersive experiences, interactive demonstrations, prototypes, and customer-facing showcases.
• Lead multiple creative and experiential initiatives simultaneously, managing timelines, stakeholders, agencies, production partners, and deliverables.

Job description

Mastercard is seeking a Director, Innovation Experience Design to lead Foundry’s creative vision across customer experiences and innovation showcases. You will shape how Mastercard's innovation strategy comes to life through immersive experiences, executive engagements, interactive demonstrations, and customer showcases for senior customers, partners, and industry audiences.

The role requires strong visual judgment, experience guiding designers and agencies, and the ability to translate complex