Director of Human Resources

NewcrestImage Management; Grapevine (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan

Paid time off

Hotel travel privileges

Job summary

NewcrestImage Management is seeking a Director of Human Resources to lead all people functions for its corporate office and hotel operations across a 35-hotel portfolio in the United States. This hands-on, strategic leader will own talent acquisition, employee relations, compliance, compensation and benefits, and training to support rapid growth and new openings.

Ideal candidates have hospitality HR experience, multi-property oversight and a track record shaping culture.

Qualifications

• Bachelor's degree in HR, business, hospitality or related field.
• 10+ years of progressive HR experience with 5+ years in leadership.
• Hospitality HR experience across multi-property portfolios.
• Experience supporting corporate and hotel-level teams in multiple states.
• Strong knowledge of federal and state employment law; HRIS/payroll systems.

Responsibilities

• Lead HR for corporate office and company-managed hotels.
• Partner on org design, headcount planning and workforce strategy.
• Develop scalable HR policies, programs and processes.
• Advise executives on people matters across the portfolio.
• Oversee talent acquisition for corporate and hotel leadership.
• Manage employee relations, investigations and compliance.
• Design pay structures, benefits and payroll oversight.
• Drive leadership development, onboarding and performance processes.
• Lead culture, engagement and retention initiatives.
• Integrate HR during hotel openings, acquisitions and transitions.

Skills

HR leadership

Employee relations

Compliance

HRIS/payroll

Talent strategy

Education

Bachelor's degree in HR/Business/Hospitality

Tools

ADP

HRIS

Job description

Position Summary

NewcrestImage is seeking a Director of Human Resources to lead all people functions for its corporate office and hotel operations across a portfolio of 35 luxury and select-service hotels in the United States. This leader will own talent acquisition, employee relations, compliance, compensation and benefits, training and culture — building an HR function that supports rapid growth, new hotel openings and acquisitions. Hospitality HR experience is required. This role is ideal for a hands-on, strategic HR leader who wants to shape the culture of a growing hospitality company.

Key Responsibilities

HR Strategy & Leadership

• Build and lead the HR function for the corporate office and company-managed hotels
• Partner with the Managing Partners, COO and department heads on org design, headcount planning and workforce strategy
• Develop HR policies, programs and processes that scale with portfolio growth
• Serve as a trusted advisor to executives and general managers on all people matters

Talent Acquisition

• Lead recruiting for corporate, regional and hotel leadership roles, including general managers and executive committee members
• Build hiring pipelines and employer brand across hospitality job markets nationwide
• Manage search firms, job boards and applicant tracking systems
• Own staffing plans for new hotel openings, acquisitions and takeovers

Employee Relations & Compliance

• Handle employee relations, investigations and corrective action with fairness and consistency
• Ensure compliance with federal, state and local employment laws across multiple states, including California
• Oversee FLSA wage-and-hour, leave (FMLA / ADA), I-9 / E-Verify and required workplace postings
• Partner with the VP of Legal on claims, agency charges and policy updates; maintain the employee handbook

Compensation, Benefits & Payroll

• Design pay structures and incentive plans that are competitive and fair
• Manage benefits programs, open enrollment and broker / carrier relationships
• Oversee payroll and HRIS accuracy (e.g., ADP) in partnership with Finance
• Benchmark compensation against the hospitality market

Learning, Development & Performance

• Build leadership development and succession plans for general managers and department heads
• Launch onboarding, training and required compliance programs (harassment prevention, safety, human-trafficking awareness)
• Run the performance review process and goal-setting cycle
• Create career paths that grow talent from hourly roles into management

Culture, Engagement & Retention

• Lead engagement surveys, recognition programs and retention initiatives
• Track turnover, time-to-fill and other people metrics; report to leadership
• Embed company values — Integrity, Adaptability, Loyalty and Excellence — across the organization
• Support HR integration during hotel acquisitions, dispositions and management transitions

What Success Looks Like

• Key leadership roles, including general managers, filled quickly with strong hires
• Lower hourly and management turnover across hotels
• Zero compliance gaps in wage-and-hour, I-9 and required training
• Succession plans in place for every general manager and key corporate role
• Smooth HR integration for every new hotel opening and acquisition
• Clear people metrics reported to leadership every month

Required Qualifications

• Bachelor's degree in Human Resources, Business, Hospitality or a related field
• 10+ years of progressive HR experience, including 5+ years in an HR leadership role
• Hospitality HR experience required — multi-property hotel owner, operator or management company
• Experience supporting both corporate and hotel-level teams across multiple states
• Strong knowledge of federal and state employment law, including California Hands-on experience with HRIS, payroll and applicant tracking systems (e.g., ADP)
• Proven employee relations and investigations experience

Preferred Qualifications

• SHRM-SCP, SHRM-CP, SPHR or PHR certification
• Experience with Marriott and/or Hilton branded hotels, including luxury / lifestyle and full-service
• Hotel opening and acquisition-integration experience
• Experience in a family-office, private-equity-backed or entrepreneurial company
• Bilingual (English / Spanish)

Leadership Competencies

• People Advocate — Builds trust at every level, from hourly associates to executives
• Business Partner — Connects people decisions to hotel performance and company goals
• Sound Judgment — Handles sensitive matters with discretion and consistency
• Builder — Creates scalable HR systems, policies and programs
• Coach — Develops leaders and holds managers accountable
• Integrity — Protects the company and its people

Compensation & Benefits

• Competitive base salary and annual performance bonus
• Medical, dental and vision insurance
• 401(k) retirement plan
• Paid time off
• Professional certification and development support
• Hotel travel privileges

Equal Opportunity Employer

NewcrestImage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law. This description is not an exhaustive list of duties and may change at the company's discretion. Employment is at-will.