Director of Human Resources

The Boca Raton; Boca Raton (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

The Boca Raton seeks a strategic Director of Human Resources to lead employee relations, employment law compliance, workplace investigations, and risk management. This role partners with the Chief HR Officer and property leadership to ensure consistent policy implementation and legal compliance while protecting the interests of The Boca Raton and its associates.

Responsibilities include guiding investigations, overseeing unemployment and litigation matters with legal counsel, and developing

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 8+ years progressive HR management experience, including leadership.
• Strong knowledge of U.S. labor laws and HR best practices.
• Experience in talent acquisition, employee relations, and performance management.
• Excellent communication, interpersonal, and organizational skills.
• Experience in luxury hospitality or service-focused environment (preferred).
• Experience managing complex disciplinary matters, terminations, unemployment claims, and employment-related legal proceedings.

Responsibilities

• Employment Law & Compliance: Strong understanding of employment regulations, organizational policies, and risk mitigation.
• Investigative Expertise: Ability to conduct objective, comprehensive investigations.
• Judgment & Decision-Making: Demonstrates sound judgment in complex, sensitive HR matters.
• Strategic & Analytical Thinking: Translates workforce data into actionable business recommendations.
• Leadership & Influence: Guides leaders and influences at all levels.
• Communication & Conflict Resolution: Communicates professionally in difficult conversations.
• Confidentiality & Integrity: Maintains highest ethical standards and protects information.
• Accountability & Execution: Demonstrates urgency and ownership in delivery.
• Training & Development: Educates leaders and strengthens compliance capabilities.
• Collaboration: Partners across HR, Legal, Security, Finance, and operations.

Skills

Leadership in HR

Employment law knowledge

Investigations

Data analysis

Communication

Stakeholder management

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

HRIS ADP

Job description

The Director of Human Resources leads and oversees employee relations, employment law compliance, workplace investigations, disciplinary actions, terminations, and organizational risk management. This position serves as a strategic partner to the Chief Human Resources Officer and property leadership, ensuring consistent application of company policies, employment practices, and legal requirements while protecting the interests of The Boca Raton and its associates.

The Director provides leadership and guidance on complex employee relations matters, conducts thorough and impartial workplace investigations, oversees unemployment and employment-related litigation matters in collaboration with legal counsel, and develops proactive strategies to mitigate organizational risk.

This position also analyzes workforce turnover trends, identifies opportunities to strengthen associate retention, facilitates compliance training, and supports the successful onboarding and integration of new leaders.

The ideal candidate demonstrates sound judgment, discretion, strong analytical capabilities, and the ability to balance legal compliance with the property's commitment to service excellence, accountability, and a positive associate experience.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 8 years of progressive experience in human resources management, including leadership roles.
• Strong knowledge of U.S. labor laws and HR best practices.
• Proven experience in talent acquisition, employee relations, and performance management.
• Excellent communication, interpersonal, and organizational skills.

Preferred Qualifications:

• Professional Experience

  • Minimum of 7–10 years of progressive Human Resources experience, including significant responsibility for employee relations, compliance, and workplace investigations.
  • Experience supporting a large, complex, multi-department workforce.
  • Previous experience in luxury hospitality, resort operations, or a similarly service-focused environment strongly preferred.
  • Demonstrated experience managing complex disciplinary matters, terminations, unemployment claims, and employment-related legal proceedings.
  • Strong working knowledge of federal and Florida employment laws.
  • Experience conducting sensitive investigations and preparing defensible, well-documented findings.
  • Proven ability to interpret workforce data and develop strategic recommendations to improve retention and organizational performance.
  • Experience facilitating leadership training and supporting management onboarding.
  • HRIS ADP experience

Responsibilities:

Employment Law & Compliance: Strong understanding of employment regulations, organizational policies, and risk mitigation.

Investigative Expertise: Ability to conduct objective, comprehensive investigations and reach evidence-based conclusions.

Judgment & Decision-Making: Demonstrates sound judgment in complex, sensitive, and high-risk employment matters.

Strategic & Analytical Thinking: Translates workforce data, trends, and employee feedback into actionable business recommendations.

Leadership & Influence: Provides credible guidance and effectively influences leaders at all organizational levels.

Communication & Conflict Resolution: Communicates professionally and confidently while navigating difficult conversations and sensitive matters.

Confidentiality & Integrity: Maintains the highest ethical standards and protects confidential associate and organizational information.

Accountability & Execution: Demonstrates urgency, ownership, attention to detail, and consistent follow-through.

Training & Development: Effectively educates leaders and strengthens organizational compliance capabilities.

Collaboration: Builds strong partnerships across HR, Legal, Security, Finance, and operational departments.

Key Performance Indicators (KPIs)

Performance in this role may be measured through:

Compliance & Risk Management: Timely completion of compliance reviews, corrective actions, and required training.

Investigation Effectiveness: Timeliness, thoroughness, documentation quality, and consistent resolution of workplace investigations.

Employee Relations: Consistent application of disciplinary procedures and reduction of recurring employee relations concerns.

Turnover & Retention: Quality of turnover analysis, implementation of targeted retention strategies, and measurable improvement in identified areas.

Unemployment & Litigation Management: Timely responses, accurate documentation, effective coordination with counsel, and identification of preventable claims.

Leadership Onboarding: Completion of required onboarding and compliance training for newly hired and promoted leaders.

Strategic Reporting: Accuracy, timeliness, and business relevance of HR analytics and executive recommendations.

Leadership Support: Responsiveness, professionalism, and effectiveness in advising property leadership on complex HR matters.

Skills:

The Director of Human Resources utilizes strong leadership and strategic planning skills daily to align HR initiatives with organizational goals. Effective communication and interpersonal skills are essential for collaborating with executives, managers, and employees to foster a positive workplace culture. Expertise in employment law and compliance ensures HR practices meet legal standards and minimize risk. Analytical skills are applied to interpret HR metrics and data to drive informed decision‑making and continuous improvement. Additionally, proficiency in talent management and employee development supports the creation of programs that enhance workforce capabilities and engagement.