Director of HR Operations & Systems Excellence

ARCO a Family of Construction Companies; St. Louis (MO); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Bonus program

ESOP

401k matching

Job summary

ARCO a Family of Construction Companies is seeking an HR Operations Director to serve as the operational backbone of the HR function. You will own HRIS platforms, governance, data quality, and service delivery, leading the Shared Services team with a focus on scalable processes and compliance.

You will partner with IT, Finance, Legal, and CHRO to drive strategic improvements, SLAs, and executive reporting while shaping policy and program execution across the organization.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field required.
• Master’s degree or MBA preferred.
• SHRM-SCP, SPHR, or equivalent senior HR certification preferred.
• 8–10 years of progressive Human Resources experience.
• Minimum 4 years of leadership experience in HR Operations, Shared Services, HR Technology, or related functions.
• Demonstrated experience serving as a business owner for enterprise HRIS platforms such as Workday, UKG, SAP SuccessFactors, ADP Workforce Now, Dayforce, or similar systems.
• Experience managing HR service delivery models, shared services, case management systems, and SLAs.
• Experience overseeing HR compliance programs and regulatory reporting requirements.
• Strong understanding of HR technology, data governance, reporting, and analytics.
• Proven project management and process improvement expertise.
• Ability to build strong partnerships with executive leaders, IT, Finance, Legal, and operational stakeholders.
• Excellent communication, presentation, and relationship management skills.
• Strong business acumen and strategic thinking capabilities.
• Demonstrated ability to lead change and drive organizational adoption.
• Highly organized with exceptional analytical, problem-solving, and leadership skills.
• Proficiency with Microsoft Office and HR technology platforms.

Responsibilities

• Lead the HR service delivery model, ensuring associates and managers receive timely, accurate, and consistent HR support.
• Establish and monitor service level agreements (SLAs) across all HR service categories.
• Oversee HR case management processes, escalation protocols, and resolution standards.
• Drive continuous improvement in service quality, response times, and associate satisfaction.
• Maintain and enhance associate self-service resources, knowledge bases, and HR support tools.
• Lead and develop the HR Shared Services team to deliver exceptional service.
• Serve as the HR business owner for the HRIS and related HR technology platforms.
• Partner closely with IT to establish governance, change management, and system enhancement processes.
• Define business requirements, oversee user acceptance testing, and support system implementations.
• Evaluate and recommend HR technology solutions that improve operational effectiveness.
• Manage vendor relationships and maximize technology adoption across the organization.
• Ensure HR systems are configured to support business objectives and associate needs.
• Establish and maintain HR data governance standards, controls, and processes.
• Ensure the accuracy, consistency, and integrity of workforce data.
• Oversee HR reporting, executive dashboards, scorecards, and workforce analytics.
• Partner with Finance to align headcount reporting and workforce planning metrics.
• Develop reporting capabilities that support strategic workforce decisions.
• Conduct regular audits and drive improvements in data quality and reporting accuracy.
• Design, document, and optimize core HR processes across the associate lifecycle.
• Standardize processes to improve consistency, compliance, and associate experience.
• Identify opportunities to automate manual tasks and streamline workflows.
• Maintain process documentation, standard operating procedures, and operational guidelines.
• Partner with HR Business Partners and Centers of Excellence to ensure effective process execution.
• Drive operational excellence initiatives that improve efficiency and scalability.
• Provide oversight for major HR initiatives, system implementations, and organizational projects.
• Coordinate cross-functional efforts involving HR, IT, Finance, Legal, and external partners.
• Ensure effective change management and communication strategies are incorporated into all HR initiatives.
• Monitor project milestones, risks, resource allocation, and overall program performance.
• Maintain visibility into the HR project portfolio and proactively address potential obstacles.
• Ensure compliance with federal, state, and local employment regulations.
• Oversee regulatory reporting requirements, including EEO-1, ACA, VETS-4212, and related filings.
• Maintain compliance calendars and monitor filing deadlines and training requirements.
• Partner with Legal to assess regulatory changes and implement operational updates.
• Maintain audit-ready documentation and HR records.
• Monitor multi-state employment and leave law developments and ensure organizational compliance.
• Build, lead, coach, and develop a high-performing HR Operations team.
• Establish clear performance expectations, accountability measures, and development plans.
• Foster a culture of service excellence, continuous improvement, and operational discipline.
• Develop succession plans and strengthen organizational bench strength.
• Partner with the CHRO on organizational design and future team growth strategies.
• We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work.
• Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

Skills

Leadership

HR Operations

Shared Services

HR Technology

Data governance

Regulatory reporting

Project management

Communication skills

Analytical skills

Education

Bachelor's degree in HR or related field

Master’s degree / MBA preferred

Tools

Workday

UKG

SAP SuccessFactors

ADP Workforce Now

Dayforce

Job description

ARCO a Family of Construction Companies is seeking an HR Operations Director to serve as the operational backbone of the HR function. You will own HRIS platforms, governance, data quality, and service delivery, leading the Shared Services team with a focus on scalable processes and compliance.

You will partner with IT, Finance, Legal, and CHRO to drive strategic improvements, SLAs, and executive reporting while shaping policy and program execution across the organization.