Director of HR and Operations

PACE Staffing Alternatives; St. Louis (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

PACE Staffing Alternatives is seeking an accomplished HR Operations leader to own the HR service delivery model, ensure timely, accurate HR support, and drive continuous improvement across SLAs and processes. You will own HRIS governance, partner with IT on system enhancements, and oversee data governance, reporting, and analytics to support strategic workforce decisions.

You will lead a high-performing Shared Services team, collaborate with Finance, Legal, IT, and HR Business Partners, and

Qualifications

• Bachelor's degree in HR, Business, Information Systems or related field.
• Master's degree/MBA preferred.
• SHRM-SCP, SPHR or equivalent senior HR cert preferred.
• 8–10 years progressive HR experience.
• Minimum 4 years leadership in HR Operations/Shared Services/HR Tech.
• Experience as business owner for enterprise HRIS platforms (Workday/UKG/SF/ADP/Dayforce).
• Experience managing HR service delivery models, shared services, case management systems and SLAs.
• Experience overseeing HR compliance programs and regulatory reporting.
• Strong HR technology, data governance, reporting, analytics knowledge.
• Proven project mgmt and process improvement experience.
• Ability to partner with execs and cross-functional stakeholders (IT, Finance, Legal, Ops).
• Excellent communication, presentation, and relationship skills.
• Strong business acumen and strategic thinking; change leadership capability.
• Highly organized, analytical, and decisive.
• Proficiency with MS Office and HR tech platforms.

Responsibilities

• Lead HR service delivery model to ensure timely, accurate HR support.
• Establish and monitor SLAs across HR service categories.
• Oversee HR case management, escalation, and resolution standards.
• Drive continuous improvement in service quality and associate satisfaction.
• Maintain and enhance associate self-service resources and HR tools.
• Lead, coach, and develop the HR Shared Services team.

Skills

Leadership

HRIS

SLAs

Data analytics

Stakeholder mgmt

Project management

Communication

Change management

HR policies

Education

Bachelor's degree

MBA preferred

Tools

Workday

UKG

SAP SuccessFactors

Job description

• Lead the HR service delivery model, ensuring associates and managers receive timely, accurate, and consistent HR support.
• Establish and monitor service level agreements (SLAs) across HR service categories.
• Oversee HR case management processes, escalation protocols, and resolution standards.
• Drive continuous improvement in service quality, response times, and associate satisfaction.
• Maintain and enhance associate self-service resources, knowledge bases, and HR support tools.
• Lead, coach, and develop the HR Shared Services team to deliver exceptional service.

HR Systems:

• Serve as the business owner for the HRIS and related HR technology platforms.
• Partner with IT to establish governance, change management, and system enhancement processes.
• Define business requirements, oversee user acceptance testing, and support system implementations.
• Evaluate and recommend HR technology solutions that improve operational effectiveness.
• Manage vendor relationships and maximize technology adoption across the organization.
• Ensure HR systems are configured to support business objectives and associate needs.

Data & Reporting:

• Establish and maintain HR data governance standards, controls, and processes.
• Ensure the accuracy, consistency, and integrity of workforce data.
• Oversee HR reporting, executive dashboards, scorecards, and workforce analytics.
• Partner with Finance to align headcount reporting and workforce planning metrics.
• Develop reporting capabilities that support strategic workforce decisions.
• Conduct regular audits and implement improvements to data quality and reporting accuracy.

Process Improvement:

• Design, document, standardize, and optimize core HR processes across the associate lifecycle.
• Identify opportunities to automate manual tasks and streamline workflows.
• Maintain process documentation, standard operating procedures, and operational guidelines.
• Partner with HR Business Partners and Centers of Excellence to ensure effective process execution.
• Drive operational excellence initiatives that improve efficiency, consistency, and scalability.

Projects & Initiatives:

• Provide oversight for major HR initiatives, system implementations, and organizational projects.
• Coordinate cross-functional efforts involving HR, IT, Finance, Legal, and external partners.
• Incorporate effective change management and communication strategies into HR initiatives.
• Monitor project milestones, risks, resource allocation, and overall program performance.
• Maintain visibility into the HR project portfolio and proactively address potential obstacles.

Compliance

• Ensure compliance with federal, state, and local employment regulations.
• Oversee regulatory reporting requirements, including EEO-1, ACA, VETS-4212, and related filings.
• Maintain compliance calendars and monitor filing deadlines and training requirements.
• Partner with Legal to assess regulatory changes and implement necessary operational updates.
• Maintain audit-ready HR documentation and records.
• Monitor multi-state employment and leave law developments and ensure organizational compliance.

Leadership:

• Build, lead, coach, and develop a high-performing HR Operations team.
• Establish clear performance expectations, accountability measures, and development plans.
• Foster a culture of service excellence, continuous improvement, and operational discipline.
• Develop succession plans and strengthen organizational bench strength.
• Partner with senior HR leadership on organizational design and future team growth strategies.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field required.
• Master’s degree or MBA preferred.
• SHRM-SCP, SPHR, or equivalent senior-level HR certification preferred.
• 8–10 years of progressive Human Resources experience.
• Minimum of 4 years of leadership experience in HR Operations, Shared Services, HR Technology, or a related function.
• Demonstrated experience serving as a business owner for enterprise HRIS platforms such as Workday, UKG, SAP SuccessFactors, ADP Workforce Now, Dayforce, or similar systems.
• Experience managing HR service delivery models, shared services, case management systems, and SLAs.
• Experience overseeing HR compliance programs and regulatory reporting requirements.
• Strong understanding of HR technology, data governance, reporting, and analytics.
• Proven project management and process improvement experience.
• Ability to build strong partnerships with executive leaders and cross-functional stakeholders, including IT, Finance, Legal, and Operations.
• Excellent communication, presentation, and relationship management skills.
• Strong business acumen and strategic thinking capabilities.
• Demonstrated ability to lead change and drive organizational adoption.
• Highly organized with strong analytical, problem-solving, decision-making, and leadership skills.
• Proficiency with Microsoft Office and HR technology platforms.