Director of HR Analytics

Cumberland Farms; Westborough (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Medical/Health/Dental Coverage

401K with Company Match

Tuition Reimbursement

Job summary

Cumberland Farms is seeking a Director of HR Analytics to lead our people analytics strategy, turning workforce data into insights that drive performance and improve employee experience. You will partner with HR, Finance, Operations, and executives to develop predictive insights and elevate analytics maturity across the enterprise.

This role guides enterprise data governance, KPI design, and scalable analytics roadmaps to support global growth and frontline workforce optimization.

Qualifications

• Bachelor’s degree required; Master’s preferred in analytics or related field.
• 8–12+ years in HR analytics or BI within large, multi-location or retail settings.
• Proven ability to influence senior leaders and translate data into business outcomes.

Responsibilities

• Develop and execute a global HR analytics strategy aligned to business priorities.
• Establish data governance, standards, and reporting frameworks enterprise-wide.
• Build scalable analytics roadmap for global growth and complexity.
• Lead global workforce KPI design and metric optimization.
• Deliver predictive analytics in turnover, productivity, scheduling, and talent.
• Design scenario modeling for workforce planning and cost forecasting.
• Own real-time HR and operations dashboards; ensure intuitive visuals.
• Collaborate with HRIS, IT, and vendors to optimize HR data architecture.

Skills

Predictive modeling

Workforce planning

Data storytelling

Executive communication

Influence senior leaders

Change management

Education

Bachelor's degree

Master's degree in Analytics/Data Science/HR/Business

Tools

Power BI

Tableau

Workday / SAP SuccessFactors / Oracle HCM

Job description

Description

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Competitive Wages


• Work today, get paid tomorrow through our earned wage access program*


• Paid Time Off


• Medical/Health/Dental Coverage


• 401K with Company Match


• Team Member Discounts


• Tuition Reimbursement


• Employee Assistance Program


• Health Savings Account


• Company Spirit Days


• Employee recognition and awards


• And much more!

Position Summary

The Director of HR Analytics will lead the people analytics strategy for Cumberland Farms, a leading convenience retail organization operating across multiple countries and thousands of frontline locations. This leader will transform workforce data into actionable insights that drive business performance, improve employee experience, and enable data-driven talent decisions at scale.

This role partners closely with HR, Finance, Operations, and executive leadership to develop predictive insights, strengthen workforce planning, and elevate analytics maturity across the enterprise.

Responsibilities

• Develop and execute a global HR analytics strategy aligned to business priorities.


• Establish enterprise-wide data governance, standards, and reporting frameworks.


• Build a scalable analytics roadmap supporting global growth and operational complexity.


• Lead global workforce KPI design and ongoing metric optimization.


• Deliver predictive and prescriptive analytics in areas including: Store turnover & retention modeling, frontline workforce productivity, labor optimization & scheduling efficiency, talent acquisition funnel performance, internal mobility & succession pipelines, compensation equity & pay analytics


• Design scenario modeling to support global workforce planning and cost forecasting.


• Oversee development of real-time dashboards for HR and operational leaders.


• Ensure data visualization tools are intuitive, accurate, and actionable.


• Translate complex data into executive-ready insights and recommendations.


• Partner with HRIS, IT, and external vendors to optimize HR data architecture.


• Elevate analytical capabilities within the HR function.


• Foster a culture of curiosity, data fluency, and continuous improvement.


• Lead integration efforts across HCM, ATS, payroll, scheduling, and engagement platforms.


• Evaluate and implement advanced analytics tools, AI solutions, and automation capabilities.


• Must be able to perform the essential functions of this position with or without reasonable accommodation

Working Relationships

HR, Operations, Marketing, Finance, IT, Retail, Executive Leadership

Requirements

Minimum Education: Bachelor’s degree required

Preferred Education: Master’s degree in Analytics, Data Science, HR, Business, or related field preferred.

Minimum Experience: 8–12+ years of progressive experience in HR analytics, workforce analytics, or business intelligence.

Preferred Experience: Experience supporting large, complex, multi-location or retail environments strongly preferred.

Soft Skills

• Predictive modeling & statistical analysis


• Workforce planning & labor modeling


• Data visualization tools (Power BI, Tableau, or similar)


• HRIS platforms (Workday, SAP SuccessFactors, Oracle HCM, etc.)


• Proven ability to influence senior leaders and translate data into business outcomes.


• Strategic thinker with strong business acumen


• Ability to simplify complex data for non-technical audiences


• Executive presence and influencing capability


• Deep understanding of frontline workforce dynamics


• High integrity and commitment to data privacy and compliance


• Strong change management capabilities
  
• Excellent oral and written communication skills


• Proficient in Microsoft Office Suite

Travel

Minimal

Hours & Conditions

Monday – Friday 8 hour day in office setting

Physical Requirements

Ability to maneuver and regularly lift or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Additional Info

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.