Director of Housekeeping

mcrhotels.com; Virginia (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Director of Housekeeping to oversee operations in a vibrant hotel environment. This role is pivotal in maintaining high standards of cleanliness and guest satisfaction, ensuring that every corner of the hotel shines. You will lead a team, manage supplies, and implement best practices while fostering a positive atmosphere for both guests and staff. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity offers a rewarding career path with competitive benefits and a supportive work culture.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in hotel housekeeping or related field is essential.
• Supervisory experience and problem-solving skills are required.

Responsibilities

• Ensure cleanliness and quality of guest rooms and public spaces.
• Supervise housekeeping staff and manage inventory of supplies.
• Conduct daily meetings and monitor compliance with standards.

Skills

Supervisory Skills

Problem Solving

Attention to Detail

Customer Service

Basic Arithmetic

Windows Operating Systems

Education

High School Diploma

Experience in Hotel Housekeeping

Tools

Spreadsheets

Word Processing Software

Job description

TWA Hotel, Jamaica, New York, United States of America

Job Description

Posted Monday, September 23, 2024 at 4:00 AM | Expired Saturday, September 28, 2024 at 3:59 AM

The Director of Housekeeping at the TWA Hotel is responsible for ensuring efficient operations of the Housekeeping Department as well as supervising the entire Housekeeping Department including rooms, front and back of house, public areas, and laundry.

ESSENTIAL FUNCTIONS:

1. Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel daily.
2. Ensure completion of daily objectives (opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department).
3. May be required to clean guest rooms and public spaces as needed.
4. Maintain hotel brand standards of cleanliness and guest satisfaction.
5. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
6. Monitor and direct housekeeping and laundry personnel.
7. Conduct daily department meetings with housekeeping staff.
8. Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
9. Conduct monthly and quarterly housekeeping inventories on a timely basis.
10. Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
11. Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
12. Maintain and monitor 'Lost and Found' procedures and policies according to standards.
13. Complete all reports in a timely and efficient manner as required by management.
14. Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
15. Monitor all V.I.P.'s, special guests, and requests.
16. Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
17. Maintain a key control system for the department.
18. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Must have a positive attitude and willingness to learn.
2. Experience in a hotel housekeeping or a related field.
3. Supervisory experience required.
4. Must work well in stressful, high-pressure situations.
5. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
6. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
7. Must be able to understand basic arithmetic functions.
8. Participate in required manager on duty coverage as scheduled.
9. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
10. Must be able to convey information and ideas clearly.
11. Must have a desire to serve all guests.
12. Must be 18 years of age or older to perform this job.

PREFERRED QUALIFICATIONS:

1. Brand experience preferred.

What we offer/What’s in it for you?

1. Weekly Pay
2. Paid Time Off
3. Retirement Options
4. Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members