Director of Housekeeping

New Castle Hotels & Resorts; Village of Fairport (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Housekeeping Director to lead a dedicated team in delivering exceptional service. This role involves managing the housekeeping department, ensuring quality guest experiences, and overseeing financial aspects to maximize profits. The ideal candidate will have extensive experience in hotel management, strong leadership skills, and a commitment to maintaining high standards. Join a dynamic environment where your contributions will directly impact guest satisfaction and team engagement. If you're passionate about hospitality and ready to take on a leadership role, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in hotel or related field, with 4+ years in housekeeping.
• Must be able to effectively use computers and housekeeping tools.

Responsibilities

• Oversee all aspects of the Housekeeping Department to ensure guest satisfaction.
• Establish policies and train staff for impeccable service.

Skills

Housekeeping Management

Budget Management

Communication Skills

Staff Training

Multi-tasking

Education

High School Diploma

Relevant College Coursework

Tools

Housekeeping Equipment

Computer Software

Job description

Your team is the reason most guests choose to stay in our hotels they provide exceptional housekeeping services, keeping the public areas and the guestrooms shining! You are the Housekeeping Director and all those employees who wash the linens, polish the floors and make the beds are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Housekeeping Director , you will :

• Be the Business Manager you will oversee all aspects of the Housekeeping Department in order to ensure quality guest satisfaction, high employee engagement and operational efficiency. As the leader of this department it is up to you to create an atmosphere where a diverse team of people are engaged and thrive.
• Be the Leader it is your job to ensure the safe and smooth operation of the laundry as well as all those areas occupied by the guests, establishing policies and procedures which meet and exceed brand requirements and then training your staff so that they offer impeccable service and understand the true meaning of "clean".
• Be a Financial Guru you will be very involved in the budget process and then must keep a pulse on daily occupancy so you schedule staff appropriately, managing expenses and maximizing profits.
• Be the Manager on Duty taking charge of the property when required. But, when short staffed, be willing to pitch in and help you team with whatever needs doing.

Requirements

Job Requirements

This role requires at least eights years of progressive experience in a hotel or related field, with at least four years in Housekeeping. Must know how to effectively use computers and computer software, as well as the various pieces of equipment / tools used in housekeeping. A high school diploma and relevant college course work preferred. Prior supervisory experience is required as well. Preferred experience managing multiple areas at once. Physical requirements include the ability to perform medium work exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. This role requires the ability to stand for long periods of time and walk long distances, with the ability to kneel, bend, stretch, twist or reach with your body and arms, as well as the ability to work under variable temperatures and noise levels. Must be able to move quickly and agilely if a situation requiring quick assistance arises. Long hours sometimes required. Must be able to multi task. Must possess excellent communication skills - fluency in reading, writing and speaking English required. Must have a flexible schedule availability.